As an admin I have access to templates (via the template/document icon in Contextual Menu) within Agent Workspace for both Incidents and Tasks. However, all other users with the template roles only have access to templates for incidents. How do I giv...
when we raise a request , before submit a requesst save the request as draft.
Hello, i am looking for some advice in regards to getting usage stats from the Self Service Portal.This like, number of visits to the sites, where the users are located, items they are clicking on (that type of thing)If anyone has a good way can they...
Hello,Could somebody tell me how to I can reference the time_zone field on sys_user from a Catalog Item? time_zone is not showing up as an available Reference selection.Thanks!MIke
Whenever we create an outage/announcement, that information should show up on Virtual agent, like a welcome message when the user tries to initiate a chat. Is it possible/any leads on this.
Hello Everyone. I'm having the following requirement on Catalog Item Variable Form. There is a Variable named as Serial Number. Every time a catalog item is requested, the field needs to be auto-populated.We have to populate the variable with the fo...
I have Functional area List field on form, FTM and DTS,ODG as values if i select one value in Functional Area, approval should go for the related group. for eg. If i select FTM, the approval should go to FTM Group approval only. I have tried Switch b...
Hello All, On incident form i have created a new field called "Number of incidents caused by change" which is an integer. This filed should auto populate with the count of incident caused by change 1. New Field which gets the count of incidents 2.in...
I downloaded the Virtual Agent plugin now all my chat queues are starting with Virtual Agent and not Live Agent. I only want Virtual Agent to be enabled on the CSM Chat queue and to have our ITSM Chat queue go directly to Live Agents. In the oob CSM ...
I am searching but coming up empty Is there a setting for the timer on this? My team is complaining that if they get on a long call and not interacting with the page it logs them out. One swears its 5 minutes, I am positive its longer than that, but ...
Description: When a normal Change request is submitted, the change state on the process flow, should show as "New" Assess. When approval further is requested (Technical Approval), state then skips "Assess" and "Authorize and jumps to "Scheduled" on t...
Hello All, Is it possible to cuztomize the css of catalog item form? For example - changing the color of field border: With the use of the chrome developer tool I determined that the 'form-control' bootstrap class is responsible for the border, bu...
Hi Team,How to know whether a field exists on form or notFor ex: I want to know whether field A present on form or not, if present then go ahead and perform validations. if field not exists on form then don't perform any validations.Appreciate your i...
Hi Experts, I am new in servicenow and exploring the opportunity to learn servicenow ITSM including certification on same. As per my analysis i need below three certifications for ITSM in sequence. 1. Servicenow Admin 2. Servicenow ITSM fundamental. ...
I have a request from my Users to add recent Worknotes () to the Activity Stream @Mention Email notification. I tried pasting "" to the bottom of the notification. But that doesn't work. From what I've read, it sounds like I might need to include tha...
