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Resolved! Display a new field in RITM to End user Service Portal

Hi, I have added one new date field "Estimated Delivery" to one of our RITM Catalog, now I would like to display the same field in Service Portal of the end user so that they can view the value updated in this field. Currently our Service portal is d...

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Raghesh by Giga Expert
  • 1709 Views
  • 6 replies
  • 2 helpfuls

Resolved! Incident autoclosure in 5 Business days

Hello , Is there a working solution to autoclose incidents after 5 business days excluding weekends and holidays? I have searched other community topics but any of them not working The best solution is to created a scheduled job fired daily and check...

Interactive filter not updating in dashboard

i am trying to add an interactive filter to a dashboard . i create a report on incident table with no filter, just basic. i create an interactive filter with choice type for the field category. i create it but when i add it to the dashboard , for any...

RC12 by Tera Contributor
  • 1328 Views
  • 2 replies
  • 1 helpfuls

Resolved! "Edit" ui action button slushbucket displaying sys_id's.

Hi All, I have a custom table in custom application. In that custom table i have one related list.  Before EDIT ui action was not visible. Then i tried unchecking the "omit edit button", still the ui action was not visible. Then i tried "enable edit"...

Community Alums by Community Alums  
  • 826 Views
  • 2 replies
  • 0 helpfuls

Need to create an SLA Repair Flow Action

I need to create a Flow action that triggers the SLA Repair on a task_sla record passed to it via the Inputs. We are in the process of moving everything that can be moved to Flow from Workflows and Scripting. Our main issue is that while a lot of wor...

CSAT Survey not triggering properly

Dear Experts, I've implemented the CSAT for incident. The CSAT is triggering with the help of 'asmt_assessment_instance'. I've configured as when incident is Closed it should trigger the CSAT notification. The configuration is done in 'asmt_metric_ty...

ersureshbe by Giga Sage
  • 730 Views
  • 11 replies
  • 0 helpfuls

Resolved! Related Lists in catalog task

HI all, In catalog task i need to create a new related list. In that related list other catalog task from the same requested item needs to be listed. For example, I have a requested item and it contains 8 catalog task. Now if i open any task from the...

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Akshata3 by Giga Contributor
  • 956 Views
  • 2 replies
  • 2 helpfuls

Resolved! When or where is the Script Include 'ChangeRequestStateHandler' used

I understand that we have Change Models in ServiceNow. And Change Models can define what states we want and what transitions we want between them. However the documentation for adding a state given here:  https://docs.servicenow.com/bundle/rome-it-se...

Mudit4 by Kilo Expert
  • 712 Views
  • 2 replies
  • 1 helpfuls

Resolved! Multiply with value and display total value in other field

My requirement : I have created choice field with 0,1,3,9 choices. i need to multiply with 10 and caluculate total value and display in Total field. If user selects 3 in first field i need to multiply with 3*10  and populate total value into Toatl fi...

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prasad8 by Giga Expert
  • 769 Views
  • 2 replies
  • 1 helpfuls

Resolved! On-Call: Adding Additional Phone Number to Profile Page

Hi All, When customers clicks "On Call Schedules" a list of all on-call schedules is displayed. When "Roster and Escalation details" Link in click for roster, you get this window:- Is it possible to add other Details for the person on-call such as M...

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incident creation via any incoming email

Hi . . .  Does ServiceNow allow to create incident tickets based on the email from an user whose account is not available in the instance. Thanks..                                                                                                       ...