Resolved! How to hide fields based on any roles?
How can I hide fields based on role? For example, I have a support team for which I don't want to show all the fields but managers can able to see all the fields. please help me out
Forum Posts
When a user replies to closed incident how to send a notification as a reply to user's email ?
Hi, I have configured a autoreply to send when the user replies to closed/resolved incident. I have followed these steps. Created a Inbound email action. And calling a event inside inbound email action then create notification to send the email to us...
Email notification type is in send ready not sent in development
Hi All, I ran a scheduled job, for problem task due date after 2 days. I have called the event in the notification. I have checked the event logs and emails it was sent. Problem task able to see in the emails. But my problem here is That email is n...
Service accounts with SSO
Hi, not sure if this is the right spot.We're trying to eliminate our VPN by implementing SSO authentication and MID server LDAP sync. Both work. However, we migrated a number of accounts that other services use to interact with Service Now from S...
Create report showing last weeks tickets closed by day
Hello, I am trying to create a report that shows updated or closed tickets from last week, but I need the format to show Monday, Tuesday, Wednesay, Thursday, Friday on the bottom of the report graph. Please see attached. On the bottom it shows Same D...
What is the difference between interactive and non interactive sessions in servicenow
In flow designer in the trigger point in advanced options we have run for interactive sessions and non interactive session. Can anyone explain me ?
How to create custom interceptor on custom table same as change management
how to create interceptor like in the picture on a custom table
Resolved! What is the OOTB workflow for contract management?
I work at the University of Melbourne and we are trying to test the OOTB workflow for contract management. The on-line docs are not that clear, is there a workflow diagram or something that tells us exactly what the OOTB behavior is meant to be? Than...
Set Variables readonly on RITM
Hi Community I need help for the below requirement I want to make the variables read-only on the RITM form. I wrote a UI policy on the RITM table please find it below This is working, but I have some variables for which the "Name" starts with "Edit_...
How to get the OU from sccm
I have been asked to include the OU information for each device in service now. I have no issues with getting it into the tables if i could just find it.. we are using the OOB SCCM integration. As far as i can tell the OU is not on the v_GS_Comput...
Resolved! Error MessageData Policy Exception: Resolution code is mandatory, Close notes is mandatory
Hello all,since days ago, my SN instances has been updated to Kingston.Now, when I try to resolve an incident, the following error appears:Error MessageData Policy Exception: Resolution code is mandatory, Close notes is mandatoryCan you help me?BR,So...
Resolved! Unable to load WSDL
I am trying to generate a Sample SOAP and I am getting the error "Unable to load WSDL".I am not using any MID server.Please find the attached screen for reference.
Business Stakeholder role in servicenow
Newyork version has new role - Business stakeholder . Does this role have read only access to incident management/problem management please guide me
Resolved! Prevent adding comments on portal
How to prevent Admin users from adding additional comments on a closed incident from the portal. OOB: this gets disabled for non-admin users, not for admin. I am finding it difficult where to check in platform what ACL is governing this?
Resolved! Can you send an email from an Incident Task?
We can send emails from with an incident but there's no option to send from the incident task. Thanks,
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