Resolved! How to cancel current workflow and start a new workflow
Hello i am creating a business rule that when triggered it stops the current workflow and will start a different workflow. Any ideas on how to achieve this? Thanks.
Forum Posts
Average response time reports
We are not using Performance analytics and I was wondering if there is a way to report on resolution times, response times and other metrics that would be good to report on but do not appear to be a part of the canned reports in the standard version ...
How add dynamic "sys_id" on a URL to a catalog variable?
Hi Team, I would like to know how can I route to Service Portal using a URL embedded to a catalog variable. For eg. I have a preferred contact variable, where I have added a URL on that annotation part but I'm unable to route to the logged in user ...
Resolved! Fields are not populating after submitting record producer
HI Team, I have a record producer. Inside record producer i have created a multi row variable set name calle d as "item_list". Inside multi row variable set i had 6 variables. As soon as i submit the record producer from portal, A record is creat...
How to set multiple variable values in a single variable using Run Script(workflow)
After creating Request, few variables like, variable 1 : A B C D variable 2: A1 B1 C1 variable 3:A2 B2 C2 etc In Variable 4(multipl...
Time worked on Incident
Hi All, we want to capture time worked on an incident, for this I placed OOB Time worked field on the incident. now how can I make it works effectively like for this I made UI policy to mandate the time worked when state changes to resolved or Compl...
Set the default value for reference filed
Hi all, I have felid(u_group_schedule).I need default value(24*5).This filed reference from cmn_schedule table. Can u help me on that Thank you
Fields are coming empty when i submit record producer from portal
Hi Team, I have created a record producer with one multi row variable set. My record producer is on "x_pl4_move4u_item" table Inside the multi row variable set i had 6 variables. As soon as i fill all those variables and submit. After i submit from p...
Resolved! Need to make a variable set read only
Hi, I have 2 variable sets, if in the first variable set I have selected "Yes" in some variable then another variable set should get read only. Can someone please help me here? Regards, Chirag Jain
Resolved! How to convert Reference field to Single Line text field ?
How to convert Reference field to Single Line text field ? Please provide any examples.. Thanks Ram
How to get the list of all the tables extended from base table and their unique columns as well?
Hi, For suppose if I have a table A extended from base table cmdb_ci which can be further extensible. Now I extended table B from table A and in the same way table C from table B. Table C is someway related to base table cmdb_ci and it has all the co...
Resolved! Color coding/Add text to the Parent Incident Column in List View
Hi, I am in the process of attempting to either add color coding or some verbiage/text that says "Parent Ticket", in the'Parent Incident' fields, within the incident list view...if the ticket is a Parent. I've tried going to Field Styles and have tri...
Resolved! Scheduled script for last working day of the month
Hi Guys Would this script work for a condition based on the last working day of the month? running monthly. function isLastWorkingDay(gdt) { var today = gdt.getDayOfWeekLocalTime(); var thisMonth = gdt.getMonthLocalTime(); switch (today) { // Sa...
Resolved! Service Portal - Search Return
Under Service Portal Any Item a search returns 0 results. then The Request form should be presented with the following text "Hmmm looks like we haven't got that item in our catalog. Please submit this form in the meantime" As of now we are getting a...
Resolved! Stuck in creating section in Catalog Item
I want to create a section in Service Now Catalog. How can i create the section? like in the screenshot. Please help?
