User Criteria Script Server Side or Client Side?
A question has come up that I had never thought about before. I have some assumptions but want to know for sure. If you use a script for user criteria is that evaluated Server Side or Client Side?
Forum Posts
How to check if changing Group names with our breaking anything
I would like to rename a number of groups. Before I do I would like to check that there isn't anything in the system that will break as a result. I understand that it the guid of the group will be used in most relationships. So I assume the only thin...
CMDB: Consider Script in Transform Map while using "Identification and Reconciliation framework"
HiI added the code from https://developer.servicenow.com/app.do#!/api_doc?v=geneva&id=r_CMDBTransformUtil-CMDBTransformUtil to a "onBefore" Transform Map Script.It workes very well, but unfortunately it ignores the Transform Map Script itself (the ...
Resolved! Making Business Service Inactive
Hi Guys, We would like to remove our Business Services and create new ones. We will still need to be able to run report etc on the old business services. Is there a way to make Business Service inactive? and avoid deleting. We don't want users to s...
Only the user who is part of the assignment group should be selected in the assigned to field.
Hi All, I'm trying to create a new Incident , when i select the assignment group field the selection of assigned to field will be restricted to select the person who belongs to the assignment group. Also, when the user select the assigned to field fi...
Resolved! Need to send an email to all RITM approvers after all approvals have been completed .
I have an Approval Coordinator set up in a workflow. I want to have an email (Basically saying that all approvals have been met) or a notification go out to all the approvers once all the approvals have been approved and the workflow moves on. I have...
Resolved! Field Service Management - Signature Pad
Afternoon all, I've been tasked with implementing Field Service Management (FSM) for my organisation, the documentation for FSM requires some reading between the lines to get anywhere, so far progress is good. We are running London Patch 5. There is ...
How to create a custom calendar page
Hi there, I have a requirement to create a calendar page which shows all planned change request and also users should be able to add their own custom events like meetings,appointments etc. Could you please help me where should i start to do this?
Automatic Outlook calendar invites for Change Tasks
We currently have our production instance set up so that when a Change Request is approved, an invite is sent to our Outlook Calendar. Does anyone know if there's a mechanism to automatically include Change Tasks as well? The issue we're trying to...
How to find how many total Fulfiller Licenses have been purchased in ServiceNow and how many are unassigned/open?
Where do I look to find out how many fulfiller licenses have been purchased and how many are assigned and available for assignment?
Resolved! Restrict request submission if mandatory field is not filled in.
Hello Everyone, I have a scenario in my order guide that when form is not loaded completely user directly clicks on submit button without filling the mandatory field and REQ is created but with no details. So, can anyone suggest me how can I give...
Resolved! Custom Journal field with post
I'm trying to add a custom Journal Input field that works just like Work Note, with the Post button and the Activities below. I followed this link: Add a work notes journal field (with post button) to form but after creating the new field and adding ...
Resolved! How to get the sys_id of logged in user to the Portal?
Hi, Can anyone help me in getting the sys_id of the logged in user on the service portal? I'm creating a catalog client script and I need to get the sys_id of the currently logged in user but g_user.userID(); isn't working. Will I need to use Glide...
Automatically assigning ticket to myself, if the ticket is not assigned to anybody
Hi all, I have a requirement such as, If the ticket is not assigned to anybody with in four hours based on created time then the ticket needs to be get auto assigned to myself. For example, My assignment group name is service desk group and along wit...
Resolved! How to generate incident number after submit the form?
Hai