Line breaks not coming over into UI Pages

aj_becker · ‎03-18-2020

We have a bit of customization built into our incident module to help with Major incidents notifications. We have a UI action that opens a UI page. On the UI page, we have a field that copies the values from a field on the incident form(u_mi_email_body). The problem that we are having is that the value is coming over, but its not picking up line breaks.

If the incident form says
Line 1
Line 2

It will come over as Line1Line 2

Below is the line of code that copies that value
<j:set var="jvar_email_body" value="${RP.getWindowProperties().get('u_mi_email_body')}" />
<g:ui_multiline_input_field label="Email Body" name="email_body" value='${jvar_email_body}' size="50" />

How do I add a line break within this code to allow the UI page to pick up the line breaks from the incident form?

Please let me know if I need to share more code.

Thank you

Vishakha · ‎03-18-2020

Hi aj_becker,

Try this:-

<tr>

${jvar_street}

</td>

</tr>

For more information go through following link:

https://community.servicenow.com/community?id=community_question&sys_id=dfb64f65db1cdbc01dcaf3231f96...

Mark Correct & Helpful if this solves your issue.

Thanks,

Vishakha Pradhan

aj_becker · ‎03-18-2020

This is just bring over the value of the field. Still not correctly. Where should I put this in my code?

Lisa Conn · ‎03-26-2025

this worked for me, thank YOU!

aj_becker · ‎03-18-2020

To provide more information.

UI Action that calls the UI Page Script:

//Client-side 'onclick' function
function sendEmail(){
var dialog = new GlideDialogWindow("notify_major_inc_popup");
dialog.setSize(400,200);
dialog.setTitle("Send Major Incident Notification?");
dialog.setPreference("short_description", g_form.getValue("short_description"));
dialog.setPreference("incident_number", g_form.getValue("number"));
dialog.setPreference("u_major_incident_state", g_form.getValue("u_major_incident_state"));
dialog.setPreference("u_mi_work_performed", g_form.getValue("u_mi_work_performed"));
dialog.setPreference("u_mi_email_body", g_form.getValue("u_mi_email_body"));
dialog.setPreference("u_business_services", g_form.getValue("u_business_services"));
dialog.setPreference("sys_id", g_form.getUniqueValue());
dialog.render();
//action.setRedirectURL(current);
}

UI Page HTML

<?xml version="1.0" encoding="utf-8" ?>
<j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2="null">

<j:set var="jvar_incident_number" value="${RP.getWindowProperties().get('incident_number')}" />
<j:set var="jvar_sys_id" value="${RP.getWindowProperties().get('sys_id')}" />
<j:set var="jvar_u_business_services" value="${RP.getWindowProperties().get('u_business_services')}" />

<g:ui_form>

<j:set var="jvar_mi_state" value="${RP.getWindowProperties().get('u_major_incident_state')}" />
<g:ui_multiline_input_field label='Email Subject' name="mi_state" value ='${jvar_mi_state}' table='incident' field='u_major_incident_state' />

<center>

<j:set var="jvar_email_body" value="${RP.getWindowProperties().get('u_mi_email_body')}" />
<g:ui_multiline_input_field label="Email Body" name="email_body" value='${jvar_email_body}' field='u_mi_email_body' size="50" />

<g:dialog_buttons_ok_cancel ok_text="Send" ok="return send();" cancel="return cancel();"/>
</center>

</g:ui_form>
</j:jelly>

Client Script

function cancel() {
var c = gel('cancel_or_send');
c.value = "cancel";
//GlideDialogWindow.get().destroy();
return true;
}

function send() {
var c = gel('cancel_or_send');
c.value = "send";
g_form.save();
return true;
}

Processing Script

if(cancel_or_send == "cancel") {
gs.addErrorMessage('Notification cancelled');
}

var log = [];
log.push("RDS\n");

if(cancel_or_send == "send") {
var gr = new GlideRecord('incident');
gr.get(incident_sys_id);

log.push("BEFORE setValue -> " + gr.getValue('u_business_services'));
gr.setValue('u_business_services', u_business_services_form_input);
gr.update();
log.push("AFTER setValue -> " + gr.getValue('u_business_services'));

// look up the email addresses for the app services
var gr_app_svcs = new GlideRecord('cmdb_ci_service');
gr_app_svcs.addQuery('service_classification','=','Application Service');
var support_groups_arr = [];

// for each app service referenced on the Incident, get them into their own GR
var str_array = gr.u_business_services.toString().split(',');
for(var i = 0; i < str_array.length; i++) {
if (i == 0) {
var qc = gr_app_svcs.addQuery('sys_id', str_array[i]);
} else {
qc.addOrCondition('sys_id', str_array[i]);
}
}
gr_app_svcs.query();

// put the support group sys_ids into an array
while (gr_app_svcs.next()) {
support_groups_arr.push(gr_app_svcs.support_group.toString());
}

// for each sys_id, fire an event to sent a notification
for(var i = 0; i < support_groups_arr.length; i++) {
gs.eventQueue('incident.notification.major', gr, support_groups_arr[i]);
}

gs.addInfoMessage('Major Incident Notification Sent');
gr.setValue('u_major_incident_state', mi_state);
gr.setValue('u_mi_email_body', email_body);
gr.update();
}

// Redirect user back to Incident form
response.sendRedirect('incident.do?sys_id='+incident_sys_id);

Image below shows the line break (on the right) coming from the incident vs the UI page and it not recognizing the line break