Line graph report/data set to show target SLA response

[Steven Watts2]

Hi,

I have the following line graph report showing breached and not breached Response SLAs for INCs by month ...

What I want to add is a third line showing our target. For example 85% of all response SLAs assigned to that team by month. I can't see anywhere in the reporting engine where I can do this. Does anyone know if this is possible and has any examples? 

FYI ... we don't have PA so I can't use any solution that is dependent on that.

Steven

[AndersBGS · Accepted solution]

Hi @Steven Watts2 ,

unfortunately, there is no option to add a target line the reporting tool, PA is needed, if report need to be done in ServiceNow.

If my answer has answered you question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders