List collector field information on Variables section

Pavan S
Tera Contributor

I have 2 fields on RTSK variable section, and both are list collector type.

1. Service Offering 

2. Select source firewall rule group

 

When i click on service offering field value in the variable section, i can see the related information as below 

PavanS_0-1765173332991.png

But, when i click on the other field Select source firewall rule group value, it is only displaying the Group name as below 

PavanS_1-1765173416761.png

So, how to achieve the same information to be displayed for the second variable aswell. Can anyone help me here.

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron
Tera Patron

@Pavan S 

you need to configure the "sys_ref_list" list layout of the table being referred to show the fields info

see these KBs

How to configure the fields shown after clicking an item in a list collector (slushbucket) 

Customizing the information displayed below the list collector catalog variable (slushbucket) after ... 

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

2 REPLIES 2

Ankur Bawiskar
Tera Patron
Tera Patron

@Pavan S 

you need to configure the "sys_ref_list" list layout of the table being referred to show the fields info

see these KBs

How to configure the fields shown after clicking an item in a list collector (slushbucket) 

Customizing the information displayed below the list collector catalog variable (slushbucket) after ... 

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@Pavan S 

Hope you are doing good.

Did my reply answer your question?

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader