List Collector Variable Attributes not working over backend - RITM View

Arjit Gourav
Tera Contributor

Hi All,

 

Need help on a requirement ask if it's feasible or not. 

For list collector type Variables, the additional attributes are not configurable for selection in the backend. Is there anyway we can configure for the backend scenario just like portal ?

 

Please follow the below example from my PDI.

 

The OOB catalog item clone group membership has been set with some attributes which shows up in the portal or submission page correctly. 

ArjitGourav_0-1743155963824.png

ArjitGourav_1-1743156082809.png

 

However in the backend for RITM, the same doesn't happen

ArjitGourav_2-1743156201951.png

 

Your insights will be helpful.

 

Thanks,

Arjit

6 REPLIES 6

Arjit Gourav
Tera Contributor

@Ankur Bawiskar , Would you be having any idea over this feasibility . Please let me know

@Arjit Gourav 

in portal the glide_list doesn't make any point and hence those attributes are working fine.

I just verified in native the ref_ac_columns doesn't work when glide_list=true is used while submitting and hence on RITM also it won't work

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@Ankur Bawiskar Would there be any alternative way to achieve it in the native at this point, may be with any other scripting adjustment?

@Arjit Gourav 

Not possible.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader