List of Department not displaying when creating/editing user

[mauricio23]

Greetings!

When I go an create a user or edit a user, I click on "Department" to search for a department to associate the user.

However, this list turns out to be blank. This isn't correct as I definitely have Departments. It seems I can only associate users to Departments if I do one of the following:

• Click "New" on the pop-up window and create a new department
  • However, when I go and query for this department again, it doesn't show
• Go to the User Administration -> Department and add users in a department
  • I'm not a fan of this method as I should be able to do this in the User record

How should I go about troubleshooting this? I would like to be able to assign department at the User record level. Clicking on Department should display a list of available departments to select from.

[Gurpreet07 · Accepted solution]

in cmn_department list you could add field company by clicking on gear icon and then selecting company field in right slush bucket. Then in list view you could put the value for company and then check again on user form. Also modify the form layout of cmn_department form to include company field in it .

Personalizing Forms - ServiceNow Wiki

Configuring Lists - ServiceNow Wiki

[mauricio23]

After making the previous changes in place of removing the reference qualifier, I was able to get Departments to show up.

Thanks a ton!

[mauricio23]

Making progress - there was a filter in place that placed a condition that the Customer is True. I removed that.

[Tamika Roberts]

I too have this same issue - was this resolved? This seems to be the only article I found with this question.