How to add a second manager to a group?

Renata9
Tera Contributor

I have a group in ServiceNow. I can add one manager but need to add a second manager to receive the alerts and be able to view the group tickets.

1 ACCEPTED SOLUTION

Hello

The reson being because the type you chode for manager2 was string and not reference You need to create reference field to user table

 

Thanks

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6 REPLIES 6

Saurav11
Kilo Patron
Kilo Patron

Hello

You can create a new field of type reference to user table called second manager on group table

Please mark answer correct/helpful based on impact

Renata9
Tera Contributor

Thank you for your response. Your response was very helpful. I'm wondering how to add a lookup list so that you can search for a name.

If there is no group email servicenow will send the email to all the group members email id so that is the reason why all users are dtill receiving the notification

Thanks

Renata9
Tera Contributor

I added the new field as a reference and it is referencing the same table the original manager field references but I do not see the magnifying appearing for the search. I don't have a group email set up for any of the groups, yet the notifications still get to the group. Is there a way to tell if a distribution list from AD is being used anywhere in ServiceNow?