List View Security Constraint

Eluther
Kilo Explorer

‎09-07-2012 09:38 AM

I am getting the following message at the bottom of my list views for ITIL users ONLY. As a result the ITIL user doesn't see all the records in the list view. This is not happening for Admins.

"Number of rows removed from this list by Security constraints: 1"

I assume this is some kind of security setting but I can't for the life of me find where it is.

Thanks!

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tony_fugere
Mega Guru
In response to dotika

‎01-23-2013 09:15 AM

Access Controls GRANT access. If you want to lock-down a field, you need to make sure only "admin" role is GRANTED access. Add a WRITE access control with Requires Role set to ADMIN and they will not be able to write to the field. Same for delete.


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CapaJC
ServiceNow Employee
ServiceNow Employee

‎01-23-2013 09:29 AM

One thing to remember is that if you have two ACLs for the same "thing" (a field or a table), either will grant access. e.g., if you have one ACL that requires admin, and another that only requires itil, an ITIL user will get access.

Debugging can also be useful:
https://wiki.servicenow.com/index.php?title=Using_Access_Control_Rules#Debugging


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