List View Shows SysIDs on Form

steveleachman
Giga Guru

Hi all, 

Seem similar queries but can't find an answer to this one. 

I was asked recently to change a choice variable on a record producer to multiple choice.  Multiple choice flat out refused to allow you to pick more that one option so one of my colleagues recommended using a list collector with a reference qualifier similar to the below.

steveleachman_0-1702910020591.png

This works a treat, requesters can see all of the options and pick as many as they like.  
However, when the fulfillers look at the form view the choices are shows as SysIDs.  

steveleachman_1-1702910119031.png

Any suggestions on how to show the labels? 

 

 

 

6 REPLIES 6

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @steveleachman 

 

LearnNGrowAtul_0-1702916883211.png

 

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I've found this as a solution when the SysIDs are shown on the record producer and tried it to see if it would resolve the issue from the fulfiller form side but no luck.  Thanks though.