List View Shows SysIDs on Form
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12-18-2023 06:37 AM
Hi all,
Seem similar queries but can't find an answer to this one.
I was asked recently to change a choice variable on a record producer to multiple choice. Multiple choice flat out refused to allow you to pick more that one option so one of my colleagues recommended using a list collector with a reference qualifier similar to the below.
This works a treat, requesters can see all of the options and pick as many as they like.
However, when the fulfillers look at the form view the choices are shows as SysIDs.
Any suggestions on how to show the labels?
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12-18-2023 08:28 AM
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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12-19-2023 01:18 AM
I've found this as a solution when the SysIDs are shown on the record producer and tried it to see if it would resolve the issue from the fulfiller form side but no luck. Thanks though.