Which is better for notifications Business rules based events or automation workflows?

[Navaneeth1]

I have a requirement to notify users when a new comment has been made on an incident, an incident has been updated or an incident has been closed.

which among the following methods is better for sending email notifications to users for the above-mentioned case:

1. create flow designer automation workflows that will notify the users by sending emails

2. create notification events and use business rules to trigger these events

[SANDEEP28 · Accepted solution]

@Navaneeth1 You should go with flow designer approach. Flow designer is simple to use and easy to configure. Servicenow is recommending to go with flow designer only for any new configurations. In flow designer you have built-in Actions which you can make use of. You don't have to code much in flow designer.

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[Dr Atul G- LNG]

Hi @Navaneeth1 

Flow Designer is best for this, the reason is

- A new and enhanced functionality

- Error Block ( Try /Catch)

- Go to Option

- Subflows can be called

- Easy to test and debug.