How to add "to" recipient in notification via email script. I am able to add "cc" and "bcc" users but not "to" users

Ajay Sharma2
Tera Guru

‎02-19-2020 11:05 PM

How to add "to" recipient in notification via email script. I am able to add "cc"  and "bcc" users  but not "to" users

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6 REPLIES 6

Ankur Bawiskar
Tera Patron
Tera Patron

‎02-19-2020 11:24 PM

Hi Ajay,

It seems you have asked duplicate question; I have replied to that

https://community.servicenow.com/community?id=community_question&sys_id=55a46a82db478cd0d82ffb2439961954

Regards

Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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asifnoor
Kilo Patron

‎02-19-2020 11:28 PM

Hello Ajay,

Your notification will not run, if TO is not added at all. So it is important that you add the TO address while triggering the notification itself. You can add additional mail address in cc or bcc in the notification mail scripts, hence option is not provided to add to TO field.

Kindly mark the comment as a correct answer and helpful if it answers your question.

Regards,
Asif
2020 ServiceNow Community MVP

 

lakshmi53678495
Tera Contributor

‎05-04-2022 11:40 AM

Hi  Ajjay,

 

What is the work around you found to fix the issue ,i am also facing the same issue can you please help me 

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