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11-20-2023 11:23 PM
Greetings Community,
I've heard that ServiceNow plans to phase out the standard list view (e.g., All -> Incident/Problem - All) and encourages us to transition to the "Service Operations Workspace." Can anyone confirm if this is accurate? Frankly, I find it hard to believe that ServiceNow would make such a change. Could someone please verify that this information is not true? In my workplace, there's a preference against using the standard "list view."
Thank you in advance.
Solved! Go to Solution.
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11-20-2023 11:56 PM
Hi @suprinder90
As of now ServiceNow didn't made any such announcements and phasing out list view is not in near future. Workspaces is not a replacement for list views, it is just another tool to help agents who work a lot on tickets.
Please mark my answer helpful and accept as a solution if it helped 👍✔️
Anvesh
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11-21-2023 02:41 AM
Hi @suprinder90
Till the time it is not officially announced by ServiceNow the list will be there and SOW is a new way of working. If you known SN did not replace or depreciate Execution plan or UI 15 till date so don't worry and enjoy and Learn SN.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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11-20-2023 11:56 PM
Hi @suprinder90
As of now ServiceNow didn't made any such announcements and phasing out list view is not in near future. Workspaces is not a replacement for list views, it is just another tool to help agents who work a lot on tickets.
Please mark my answer helpful and accept as a solution if it helped 👍✔️
Anvesh
- Mark as New
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11-21-2023 02:41 AM
Hi @suprinder90
Till the time it is not officially announced by ServiceNow the list will be there and SOW is a new way of working. If you known SN did not replace or depreciate Execution plan or UI 15 till date so don't worry and enjoy and Learn SN.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
****************************************************************************************************************