List view will disappear?

suprinder90
Tera Contributor

Greetings Community, 

 

I've heard that ServiceNow plans to phase out the standard list view (e.g., All -> Incident/Problem - All) and encourages us to transition to the "Service Operations Workspace." Can anyone confirm if this is accurate? Frankly, I find it hard to believe that ServiceNow would make such a change. Could someone please verify that this information is not true? In my workplace, there's a preference against using the standard "list view."

 

Thank you in advance.

2 ACCEPTED SOLUTIONS

AnveshKumar M
Tera Sage
Tera Sage

Hi @suprinder90 

As of now ServiceNow didn't made any such announcements and phasing out list view is not in near future. Workspaces is not a replacement for list views, it is just another tool to help agents who work a lot on tickets.

 

Please mark my answer helpful and accept as a solution if it helped 👍✔️

Thanks,
Anvesh

View solution in original post

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @suprinder90 

 

Till the time it is not officially announced by ServiceNow the list will be there and SOW is a new way of working. If you known SN did not replace or depreciate Execution plan or UI 15 till date so don't worry and enjoy and Learn SN.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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View solution in original post

2 REPLIES 2

AnveshKumar M
Tera Sage
Tera Sage

Hi @suprinder90 

As of now ServiceNow didn't made any such announcements and phasing out list view is not in near future. Workspaces is not a replacement for list views, it is just another tool to help agents who work a lot on tickets.

 

Please mark my answer helpful and accept as a solution if it helped 👍✔️

Thanks,
Anvesh

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @suprinder90 

 

Till the time it is not officially announced by ServiceNow the list will be there and SOW is a new way of working. If you known SN did not replace or depreciate Execution plan or UI 15 till date so don't worry and enjoy and Learn SN.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************