List view will disappear?

[suprinder90]

Greetings Community, 

I've heard that ServiceNow plans to phase out the standard list view (e.g., All -> Incident/Problem - All) and encourages us to transition to the "Service Operations Workspace." Can anyone confirm if this is accurate? Frankly, I find it hard to believe that ServiceNow would make such a change. Could someone please verify that this information is not true? In my workplace, there's a preference against using the standard "list view."

Thank you in advance.

[AnveshKumar M · Accepted solution]

Hi @suprinder90 

As of now ServiceNow didn't made any such announcements and phasing out list view is not in near future. Workspaces is not a replacement for list views, it is just another tool to help agents who work a lot on tickets.

Please mark my answer helpful and accept as a solution if it helped 👍✔️

[AnveshKumar M · Accepted solution]

Hi @suprinder90 

As of now ServiceNow didn't made any such announcements and phasing out list view is not in near future. Workspaces is not a replacement for list views, it is just another tool to help agents who work a lot on tickets.

Please mark my answer helpful and accept as a solution if it helped 👍✔️

[Dr Atul G- LNG · Accepted solution]

Hi @suprinder90 

Till the time it is not officially announced by ServiceNow the list will be there and SOW is a new way of working. If you known SN did not replace or depreciate Execution plan or UI 15 till date so don't worry and enjoy and Learn SN.