Location search in Service portal

[ar1]

Hello All,

In portal there is variable called Location [Reference]...... IF i search [ *can ] in locations it's showing all related to that as below

but if i simply type can without  [ * ]  it's showing only one ...but for us it's display all related locations

[Ian Mildon]

With the * you are performing a 'wildcard' search for any items that contains the phrase after the *.

Just typing 'can' you are searching only for items that begin with the phrase. This behavior works across all search options in ServiceNow.

Or am I missing something particular to your situation?

[ar1]

Hi Ian,

Thanks for your time,

i got your point but our requirement is if we just type can also it's show all related locations.

--->> Like how we get if we use *can

[Ian Mildon]

So essentially setting the default to a wildcard search, without the need of typing in the *? I'm not sure that search can be setup to do this

[ar1]

Hi Ian,

Finally We got it. With the help of @VIGNESH 

Plz refer below thread...

https://community.servicenow.com/community?id=community_question&sys_id=3b4acd65db162f00107d5583ca961940