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redirect to notes tab from resolution tab on incidnet form

Hi Team,Currently i have configured Re-open UI action. Once the state is resolved this works after filling the resolution information. once we click on reopen it should take us to Notes section additional comments as we made it mandatory. Instead it ...

Atchutaram by Tera Contributor
  • 179 Views
  • 1 replies
  • 0 helpfuls

Reference qualifier with catalog item

Hi All, I have a variable. name "ABC" it's a choice list, and another variable which is a List collector name "BCD". So variable BCD depends on ABC variable. So I have used a reference qualifier in BCD variable. javascript   new ScriptIncludeName.Fun...

Priya75 by Tera Contributor
  • 388 Views
  • 12 replies
  • 1 helpfuls

Add a specific file in a notification

Hi experts, A notification has been created with the configuration to include attachments, the problem is that only 1 specific file that our fulfiller will place in the task is required to travel in the notification, not all of them. This is possible...

Remove Option is not working in Ritm/Sc Task

Hello Community, I need a remove a choice of variable of a variable set, so i written on load client script g_form.removeoption() and removed the variable choice, but it removed the option from service catalog, but when a requested is created i am st...

sireesha19 by Tera Contributor
  • 1035 Views
  • 9 replies
  • 0 helpfuls

Duplicate entries in the Stages in the RITM record.

Hello, Duplicate entries are showing for the stages of the RITM to the front end user even though not having the duplicate choices.Checked in Flow Designer also, and there is no duplicate stages and checked in s workflow -> stage sets entries of RITM...

Thej1 by Tera Expert
  • 409 Views
  • 2 replies
  • 0 helpfuls

multi-line vs html variables

Hello everyone,I am trying to set where our SMEs can send a bulletin out with multiple fields to follow our standard email template/notification. I have pursued a catalog item with a field variable for multi-line.  While my SMEs can submit the format...

Confidential settings

Hello Community, Hope you are doing well! We received the requirement to display the 'user name' as 'anonymous' in the 'activities' for requested item form if requester select the 'confidential' field value as 'yes'. is there any solution without man...

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padmakumar1 by Tera Contributor
  • 599 Views
  • 4 replies
  • 0 helpfuls

Resolved! Best Practice for Managing Asset State \ CI Status

I have a question for all you process experts out there.   Before I begin, this isn't about what you could do, this is about what is the best thing to do from a process and tool perspective.   I always try to be guided by what ServiceNow provides out...