Once of our manager remembers that when you Export PDF (to see the entire record) it would show the Short and Long description in the RIEM record like it does in the SCTASK records. Has there been a change with the last update?Can I modify what is di...
Questions about moving changes from one instance to another... Seems like update sets are the way that changes made in one instance are meant to be moved from the instance that the changes were made and prototyped over to the target production instan...
I have exactly the same problem as in this thread, but I don't understand what the solution is:https://www.servicenow.com/community/itsm-forum/service-portal-service-status-widget-is-not-displaying-outages/td-p/484052 So if I create a Planned Outage,...
Hello,The UI Action for Propose a Standard Change Template has the checkbox for "Form Context Menu" enabled but it's not showing up on the Form Context menu - and I really need it to. It's repeating this behaviour in each of the DEV, TEST and PROD i...
Hi,I would like to be able to report on the different Record producer usage. I miss the link between the task created (incident, Request, Change, ....) and the Record Producer used to create it. What i initially did was to add a worknotes entry in th...
ITSM Simulator: HELP!! We would like state values to be updated to allow the service desk to have more information on what the next step in the process is. 1. Disable the State choice: "On Hold". (again, do not delete it) 2. Add a new State cho...
I have created a Record producer and used the below script to populate the field values except for the Opened field, the opened field has to be updated with the created on date. Script:(function() { // Set the values to the incident fields ...
Hello and Good Afternoon. Just curious what is/are the default role(s) assigned to a newly created user and in which configuration can I see this. Reason is when creating a new user, the "Roles" tab is empty so I can't seem to find where this is co...
Hello, I have a functionality in Service Portal for particular catalog item. When RITM is raised and from Actions UI button configured another UI button as Submit again. It is designed to copy values from existing RITM to create a new RITM with exist...
Hi, I need to create a UI action called merge incident and when users select 2 or 3 incidents with the same short desc the popup window should trigger seeking for the incident number which should be a parent and when the user selects the incident whi...
Hi Developers, Has anyone implemented a draft state feature for Record Producer,if yes then please share the way or is it possible to have this for record producer or not. Regards, Abhishek
Hello. We currently have four different Checklists we use. We have not created a new one in some time. I tried to create a Checklist recently and am now receiving the following errors: * Template is not a valid JSON Object * Invalid insert Would appr...
Hi AllBased on recipient to assign to assigned TO how to achieve this please suggest
Is it possible for Incidents/ Service Requests to access the “Escalation tab” only after SLA clock crosses in servicenow.Users are escalating ticket even after creation of the ticket.
Hi team, I am facing in problem state, for problem state default value is they given 1 but I gone and check the problem state choices there is no value for 1 but in PDI state moves as we exerted but coming to my company instance the problem state val...
