Locking down access to Catalog Item with ACL

jonny27 · ‎10-29-2020

Hi team

I'm not great with ACLs or scripting but could do with some assistance with locking down a specific catalog item:

I have a catalog item called 'Account Audit Request' and a workflow to have it approved
I have created a group that should have access to it called 'Account Audit Team'

I need these requests to be heavily locked down so even the Service Desk team can't see them (or anyone with the generic ITIL access) and only visible to the 'Account Audit Team' group.

I have two catalog tasks generated as part of the workflow to provide and revoke access, so the assignee of that task will also need access to catalog tasks only and not the RITM, and only when it is assigned to them.

Is this doable, and, if so, how do I implement it?

Many thanks

Ankur Bawiskar · ‎10-29-2020

@jonny27

rather than playing with ACLs; sometimes query Business rule are good options

Sample below

This query BR will only run if logged in user is not member of that Group so that it performs the restriction

1) if logged in user is not member of that Audit group it would hide those RITMs belonging to that catalog item

Condition:

gs.isInteractive() && !gs.getUser().isMemberOf('Account Audit Team') && !gs.hasRole('admin')

Script:

(function executeRule(current, previous /*null when async*/) {

    // Add your code here

if(!gs.getUser().isMemberOf('Account Audit Team')){

current.addEncodedQuery('cat_item.name!=Account Audit Request');

}

})(current, previous);

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

jonny27 · ‎10-29-2020

I guess there are a few things to test here:

Member of the group but not a 'normal' IT user i.e. has ITIL role): Cannot see the active requests
'Normal IT' user with ITIL role: Can see the requests
Admin user: Can see the requests

I need rules 1 and 2 swapped so normal ITIL users cannot see the requests, but members of the security group can, please.

Ankur Bawiskar · ‎10-29-2020

@jonny27

try adding logs to the BR to confirm

BR script and condition looks fine

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

jonny27 · ‎10-29-2020

Thank you - I've done it but doesn't really make much sense to me, I'm afraid.

Would it to you?

Ankur Bawiskar · ‎10-31-2020

Any update on further debugging?

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

jonny27 · ‎11-05-2020

Still struggling on with this, Ankur. I'll try and fathom out what's happening.

Would you be able to suggest how I could add an ACL instead of a BR?