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Resolved! Hello experts, I was wondering is there a way to share list of records with groups or users from ServiceNow? I can see how to do it from a record but not to share the whole list. for example I am trying to share list of incidents with their assignmen

Hello experts, I was wondering is there a way to share list of records with groups or users from ServiceNow? I can see how to do it from a record but not to share the whole list. for example I am trying to share list of incidents with their assignmen...

Wendy20 by • Tera Expert
  • 2187 Views
  • 2 replies
  • 1 helpfuls

Approval Engines - what does it actually do?

Hey! So I came across a thing called Approval Engines in System properties. To solve a related issue regarding Flows, I'm considering to turn it off for sc_Req_item table.  However, we also have A LOT of traditional flows. If this is turned off (I un...

SNNoob by • Mega Guru
  • 1984 Views
  • 1 replies
  • 0 helpfuls

Resolved! What if "ignore cache" checkbox is set to true for a "system property"

Hi all, I unknowingly set "ignore cache" checkbox is set to true for two "system properties", these values are static and not going to change. Would this give any impact, shall I continue without correcting it or need to be corrected. Thank you in ad...

Murgan by • Kilo Contributor
  • 3684 Views
  • 6 replies
  • 4 helpfuls

How do I remove a step from a workflow?

I am asking this question in a very basic way, please answer it in simple terms.  I received an enhancement to remove an approval requirement from a form in the service catalog.  I assume I should open the workflow and make the change there.  I have ...

Resolved! Display a new field in RITM to End user Service Portal

Hi, I have added one new date field "Estimated Delivery" to one of our RITM Catalog, now I would like to display the same field in Service Portal of the end user so that they can view the value updated in this field. Currently our Service portal is d...

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Raghesh by • Giga Expert
  • 4032 Views
  • 6 replies
  • 2 helpfuls

Resolved! Incident autoclosure in 5 Business days

Hello , Is there a working solution to autoclose incidents after 5 business days excluding weekends and holidays? I have searched other community topics but any of them not working The best solution is to created a scheduled job fired daily and check...

Interactive filter not updating in dashboard

i am trying to add an interactive filter to a dashboard . i create a report on incident table with no filter, just basic. i create an interactive filter with choice type for the field category. i create it but when i add it to the dashboard , for any...

RC12 by • Tera Contributor
  • 2274 Views
  • 2 replies
  • 1 helpfuls

CSAT Survey not triggering properly

Dear Experts, I've implemented the CSAT for incident. The CSAT is triggering with the help of 'asmt_assessment_instance'. I've configured as when incident is Closed it should trigger the CSAT notification. The configuration is done in 'asmt_metric_ty...

ersureshbe by • Giga Sage
  • 1809 Views
  • 11 replies
  • 0 helpfuls

Resolved! When or where is the Script Include 'ChangeRequestStateHandler' used

I understand that we have Change Models in ServiceNow. And Change Models can define what states we want and what transitions we want between them. However the documentation for adding a state given here:  https://docs.servicenow.com/bundle/rome-it-se...

Mudit4 by • Kilo Expert
  • 1552 Views
  • 2 replies
  • 1 helpfuls

Resolved! On-Call: Adding Additional Phone Number to Profile Page

Hi All, When customers clicks "On Call Schedules" a list of all on-call schedules is displayed. When "Roster and Escalation details" Link in click for roster, you get this window:- Is it possible to add other Details for the person on-call such as M...

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