Hi all, I would like to have my Configuration Items in my incident form show only those CI that are related to the Business service selected via CI Relationships or in other words show only those CI's as references that are the Child of the selected ...
Dear Community members, We are looking to get report/dashboard on tracking Change Request which had status changes. For example from "Asses" to "New". The requirement would be to see total number of changes who had status changes. Usually if Change R...
How do I amend/change the dates and times that are incorrectly stated on their Incident list. TQ
Hello, I have custom standard template which we use and whenever we apply this template some of the fields are getting read only, this is not the case with Normal and Emergency. Also, It wasn't like that earlier, it used to work fine but from past fe...
where does Discovery pickup the description field. We setup discovery and are seeing descriptions on some servers and can't figure out where they come from. I would have assumed they came from AD but there is nothing in AD matching what SN is showi...
Hi Team, Can someone please help me. I am using Scripted REST API, GET method. Requirement: On the catalog task table(sc_task), passing the Catalog sys_id, Assignment group, if it matches from sc_task table. I need to get All the tasks information 1....
Hello Experts, I have created a subflow ,that i am calling in Script include through the below script.Please help me how to use(call) in the business Rule to fetch the output. Sample Script Include dl :function(inputs){ try{ var result=sn...
In one of the catalog items, I am displaying KB articles using contextual search based on the questions selected in a variable. I want the contextual search to run on HR Knowledge Base instead of all knowledge bases. How to achieve this?
Hi All,I can see the ADD button under Impacted services/CI related list . I opened the UI Action and checked for the condition . The condition is "RP.isRelatedList() && (new IncidentUtils().canShowRelatedListUIAction(current, parent, 'add'))" I am no...
I have a requirement to populate the name of the record producer in the Incident's short description when the incident got created from that record producer.
Hi, I have two catalog items, New Hire - with two variables (requested for (reference) , Model (reference) Another catalog item, Leaver - with variables(requested for, Request's related to user) when requested for is selected, all RITM's of the requ...
Time zones in location table are OOB come from User table. IN configure choices in Location table the slush bucket is empty. Is it possible to use already existing time zones that are not selected in USer table to be used in Location table. I am awa...
Hi, i would like to change the color off this text in the "typeahead search" widget i try to put an additional css code in the widget instance like that: .input-typeahead{ color: red;} but it dosent work. any idea to achieve this ? thank you
Create On call schedule for 2 Groups , in this case two shifts are there Group-A is from 6am to 6pm in Eastern hrs and also for Group-B is from 6pm to 6 am in estern hrs how can you create?
Hi All, We are using Queued State (which is Custom Field) and we are not using New State( Which is Out of the Box). Can any one help for the below questions : 1. Is there impact for not using OOTB 'New' State? 2. Stay using custom 'Queued' state - w...
