Login Page redirection

[sandeep6]

Hi All,

I was wondering how can i redirect non logged in user to SP login page when they are trying to access the KB URL direct. At the moment they get below message

Ideally i was planning to get user logged in and then send to the KB article they were trying to view.

Thanks

Sandeep

[Ankur Bawiskar]

@sandeep6 

if user is not logged in then where are they being taken currently?

[sandeep6]

They are taken to the below page

[Ankur Bawiskar]

@sandeep6 

it means they are logged in but they don't have access to that KB article

it has nothing to do with login page

check these links

View Article related link causes error "You do not have sufficient privileges to access this knowled... 

KB Articles are not viewable by non-itil users, or any other non-"xyz" role 

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[Anand2799]

Hi @sandeep6 ,

The error occurs because the user does not have the necessary permissions to access the knowledge article.

To verify this, check the Available for and Not available for related lists on both the knowledge base and the knowledge article records.

Additionally, you can confirm the user’s access to the knowledge article by using the Run User Criteria Diagnostics related link available on the article record.

Since the user is already logged in, they are not being redirected to the login page.

Thanks

Anand