Nowadays, most customers use Single Sign-On (SSO) for the ServiceNow platform instead of logging in with individual credentials. While many are familiar with configuring or customizing SSO for web access, I recently implemented a simple configuration to enable SSO as the default login page for both ServiceNow Mobile Agent and Now Mobile using the Application Registry.
Explanation
In many organizations, SSO is already configured for browser-based access to ServiceNow. However, mobile applications may still prompt users to manually enter instance details or credentials.
By updating the Application Registry settings, you can configure the mobile apps to directly redirect users to the SSO login page as the initial landing screen. This simplifies the login experience, improves security, and ensures consistency with how users access the platform on desktop.
1. Steps to Configure SSO Login for Now Mobile
Step 1: Navigate to Application Registry
Go to the Application Registry module in the ServiceNow platform.
Explanation:
The Application Registry stores configuration details for integrations and mobile applications, including authentication settings.
Step 2: Search for Mobile Application
In the list, search for ServiceNow Request (Now Mobile) (as shown in the screenshot below).
Explanation:
This record represents the configuration for the Now Mobile application used by end users.
Step 3: Open the Record
Click and open the ServiceNow Request (Now Mobile) record.
Explanation:
Opening the record allows you to modify login and authentication-related settings for the mobile app.
Step 4: Update Login URL
Locate the Login URL field and update its value to:login_locate_sso.do
Explanation:
This URL forces the application to redirect users to the Single Sign-On (SSO) login page instead of the default login screen.
Step 5: Save the Record
Click Update/Save to apply the changes.
Explanation:
Saving ensures the new configuration is applied, and users will now be directed to the SSO login page when accessing the app.
2. Steps to Configure SSO Login for Mobile Agent
Step 1: Navigate to Application Registry
Go to the Application Registry module in the ServiceNow platform.
Explanation:
The Application Registry stores configuration details for integrations and mobile applications, including authentication settings.
Step 2: Search for Mobile Application
In the list, search for ServiceNow Request (Agent Mobile) (as shown in the screenshot below).
Explanation:
This record represents the configuration for the Now Mobile application used by end users.
Step 3: Open the Record
Click and open the ServiceNow Request (Agent Mobile) record.
Explanation:
Opening the record allows you to modify login and authentication-related settings for the mobile app.
Step 4: Update Login URL
Locate the Login URL field and update its value to:login_locate_sso.do
Explanation:
This URL forces the application to redirect users to the Single Sign-On (SSO) login page instead of the default login screen.
Step 5: Save the Record
Click Update/Save to apply the changes.
Explanation:
Saving ensures the new configuration is applied, and users will now be directed to the SSO login page when accessing the app.
Verification
Open the Now Mobile or ServiceNow Mobile Agent app.
Check that the app directly opens the SSO login page.
Log in using SSO credentials.
Confirm you can access the application successfully.
