Logo Update

[sseverance]

We have to update our logos for our notifications as well as the display in ServiceNow. We had a partner set this up for us during our implementation. Does anyone have any advice for the best way to proceed with this? Generally, where do logos live within ServiceNow? 

[Ankur Bawiskar]

@sseverance 

it all depends on how the notifications are configured

Some notifications might have the logo directly embedded in the HTML body, some might use email script to set it, some might use email layout

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[yashkamde · Accepted solution]

Hello @sseverance ,

Logos in ServiceNow live in a separate spots, you should check all of them since a partner likely touched more than one:

1) Platform/UI16 banner logo - managed via UX Branding Editor

2) Notification OR Email logos - usually hardcoded as an <img> in the Email template or individual notification templates.

3) Service Portal - logo comes from Portal Configuration > theme > Header widget.

If my response helped mark as helpful and accept the solution.