Looking for a report on Dynamic Translation usage

[gssr333]

Want to create a report that gives statistics on DTS usage for below 

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[Ravi Chandra_K]

Hello @gssr333 

The better forum for this question would be localization forum https://www.servicenow.com/community/internationalization/ct-p/international-localization?emcs_t=S2h...

I don't think we have any OOB analytics for this.

@Alex Coope - SN could you please let us know if there is any option Sir. Thank you!

please mark the answer as correct and helpful if helped!

Kind Regards,

Ravi Chandra.

[Alex Coope - SN · Accepted solution]

@gssr333, @Ravi Chandra_K, I'm afraid currently there are no specific reports ootb outside of the "Web API usage" dashboard. Which will only really show (at a high-level) that the API has been used and roughly by how much.

It is something we're for sure thinking about, however it is an extremely complex measurement because any record potentially could use the API's, potentially multiple times. Any chat could use the API's, as could any VA topic or even any notification to any recipient, as could any KB article being created. And in some cases the API could be consumed but said translations might not be used (e.g. clicked in error), which would all need to be taken into account to be accurate.

It all depends on your specific use-case you're trying to cover however. This is because each of the CloudMT providers have their own reporting / usage dashboards in their respective Admin dashboards which should allow you to see a breakdown explaining any costs which would always be more accurate due to their pricing models,


Many thanks,
Kind regards

[gssr333]

@Alex Coope - SN  Thank you for your response. Appreciate it 🙂

[daimeonpilcher]

If you're still thinking about it, I think if we capture the number of characters being sent via the API then I think we can get the answer as long as the API usage report is capturing the transactions.