Major and Minor Normal changes

[Viknesh Pannirs]

Hello All,

We have a requirement to classify the normal CR into Major and Minor based on fields such as Risk, Impact, and Urgency.

The difference is the Major CR should get additional approval and a CAB candidate. Because the difference is minimal, I decided not to create a new change flow for this and plan to capture this in an existing field.

1. Is it advisable to have this classification Major and Minor in the Priority field and attach the additional approval based on this?

2. Is there a better field available to capture this classification?

3. Or What is the best practice to have extra approval and consider the CR as CAB based on Risk, Impact, and Urgency? I somehow feel I should get this set to Risk which should determine the extra approval.

[AnubhavRitolia · Accepted solution]

Hi @Viknesh Pannirs 

You can create a new field on Change Request with choices as 'Major' and 'Minor'.

You can create a Data Lookup table to populate its values based on combined values of 'Risk', 'Impact' and 'Urgency'.

In the existing Workflow 'Change Request - Workflow' you can make changes to use 'IF' activity to check the value of field as Major or Minor and based on that you can decide the flow and include your approval activities. No need to create new workflow for this small changes.