Major Incident Management - Major Incident View OOTB behavior

[Nancy]

We are configuring our instances for Major Incident Management and noticed there were some new views created, including the Major Incident view. I wanted to know if there were any OOTB workflows or other logic configured on this view and what the views provided by installing the MIM plugin are intended for?

[Maik Skoddow]

Hi Nancy

You should make familar with that topic as there are some complete new features and not only a view. In my Knowledge Sources To Go I have a own section for Major Incident Management and the following excerpt is copied from it:

Major Incident Management	ServiceNow Learning Portal	Attend Major Incident Management to learn how to increase employee productivity and minimize disruption to end users by ensuring business continuity with streamlined service restoration.
Resolve Critical Issues Faster with Major Incident Management (K20)	ServiceNow Developer Portal	Join us to learn how critical issues are escalated and resolved faster with Major Incident Management. We'll review how there is single pane workbench for IT to make informed decisions, real time status updates to service owners and consumers, and automated documents processes with post-incident reviews. ServiceNow makes collaboration across teams and tracking major issues more agile than ever by having in-workbench communications and conferences to bring in the appropriate people at the right time.
Major Incident Management Fundamentals	ServiceNow Learning Portal	This course teaches users how to leverage ServiceNow Major Incident Management to increase employee productivity and minimize disruption to end users by ensuring business continuity with streamlined service restoration and communication activities.
Major Incident Management Implementation ????	ServiceNow Learning Portal	Explore the key components of Major Incident Management (MIM) in the ServiceNow platform. Activate and configure the MIM application to fit your business needs, which will prepare your organization to resolve a major incident fast and efficiently.
Demo - Major Incident Management	Youtube	A major incident (MI) is an incident that results in significant disruption to the business and demands a response beyond the routine incident management process. Major incidents have a separate procedure with shorter timescales and urgency that is required to accelerate resolution process for incidents with high business impact.

Kind regards
Maik

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[Maik Skoddow]

Hi @Nancy 

Did my reply answer your question?

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If not, please tell me what you are still missing.

Many thanks & kind regards
Maik