Major Incident Tab Missing from Layout

[Daniel O_Connor]

Hi all,

Yesterday I enabled the Major Incident Plugin in our ServiceNow ITSM setup, having watched a info piece on the ServiceNow wiki. 

Today we encountered a Major Incident and used the plugin for the first time. It worked well and I liked the flow and management of the incident from the workbench view. 

However on the incident itself, where the info piece outlined that once a candidate is confirmed as a Major Incident, a "Major Incident" tab is supposed to appear? This has not appeared once I promoted an Incident to Major Incident. 

I've had a look at the form layout for the page and I do see a Major Incident State field, I added it and it appears below. However it is now a tab being displayed on every Incident by default, where I'd maybe only want it to show when I promote an incident. 

I'd like as the demo video outlined, for when I promote an incident to Major, that the Major Incident tab then becomes available that records actions and stuff. 

[Vaishnavi35]

Hi,

If you can help me here,

Its a similar issue

https://community.servicenow.com/community?id=community_question&sys_id=44ba416b1b180d10a59033f2cd4bcb05

[Vaishnavi35]

Hi Daniel,

Can you help me?

community.servicenow.com/community?id=community_question&sys_id=44ba416b1b180d10a59033f2cd4bcb05

[Alessa]

Hello, I have the same problem. The UI Policy you mention is enabled in my instance, however it is not automatically displayed when a person promotes an incident as a major incident.

Could you help me?

[CharanjeetSingh]

Hi Alessa

have you found the issue? I am also facing the same issue

The major incident tab is not showing even I promoted the incident to major. It is visible in major incident module but the tab is not showing

[Alessa]

Hi:

Yes I found the issue. You have to do the following:

1. Menu > configure > Form Lyout
2. Form view and section > new
3. Create the Major Incident and, If you want to, the Post Incident Report tab (see attached pictures)

I hope this can help you

Remember: You have to upgrade and Incident to Major Incident to see the "Major Incident tab" and an incident must be in a resolved state to see the "Post Incident report tab"