Make Close notes mandatory when problem state changes to Closed/Resolved

[Bruno Fernande1]

Hi,

I need to make the Close notes field mandatory when a problem state changes to Closed/Resolved. I'm using this client script, but it doesn't seem to be working.

Here's my code

function onChange(control, oldValue, newValue) {
       if (oldValue == newValue)
               return;
       g_form.setMandatory('short_description', true);
}

[Chuck Tomasi]

When it comes to making things mandatory, visible, or read-only based on another field value... I strongly recommend a UI policy. No scripting

This appears to be one of those cases.

http://wiki.servicenow.com/index.php?title=Creating_a_UI_Policy

[Abhinay Erra · Accepted solution]

You can do it using a UI policy without any code. Here is your client script code

function onChange(control, oldValue, newValue, isLoading, isTemplate) {

    if (isLoading || newValue === '') {

          return;

    }

if(newValue==4){

  g_form.setMandatory('field name goes here',true);

}

}