We'd have a need to create a group hub. The one group (10 people) doing triage for many groups - all tickets appear in "my groups work" - but preferably without needing to add the triage members to every single group. This triage group would only se...
Hi There, We are building out Agent Workspace for our Service Desk to use. One of the requirements is for them to be able to add additional approvers from either the RITM or SCTASK. We have this set up using the related lists on default view and the ...
When my company logs changes, the impacted services (application services, business offerings, business services) are returned as desired into the Impacted Services tab on the change management form. We have a business requirement to for servicenow t...
Hi All, I'm trying to add the CI Relations section to the form. When checking how it is implemented in other tables, it shows the message: "The CI Relations formatter only supported in UI16 and earlier." This is the required section: Is this the sam...
Hello Community, I am facing an issue where all workflows in my ServiceNow instance are not working. Whenever I try to trigger a workflow, it keeps loading indefinitely and does not proceed further. What could be causing all workflows to be stuck in ...
Hello All,Our requirement is to update the replied content from an email into the worknotes section of a ticket. I created an inbound action for email replies, designing the script based on my email format (worked properly). However, when other users...
Trying to populate a list field dynamically based on the combination of 2 fields. On the form level it is working but not working with list. For any combination it is showing the entire item in the drop down instead of filtering it out.
Hi, Can anyone please suggest how to track deflection metrics for searches on portal. Do we have any such OOB feature. Thank you in advance! Regards,Sree Keerthi Kasula
Hello,I'm working on a report using the asmt_metric_result table.My goal is to display the results of surveys following the processing of my group's RITMs.The assignment groups field was only present in the tasks associated with the RITMs. I would li...
Hi Experts, I have created a standard change template. But I can't mark the Risk value as low. The Risk field is not available in the drop down value. Can anyone please suggest a solution on how to enable it and get it done by scripts? Please refer t...
Hello! I'm having an issue with selecting the correct test step to complete this field: Currently, I'm using "Set Component Values":Which seems to work at first, but during the test, the field still has the red outline as if it not been filled in an...
Hi All, I have created a customised table where I no longer need the new UI action, as we only have to add new records as part of the related list of this same table, which is present under it's parent record. So since it was using 'Global' New as th...
Hi @Ankur Bawiskar sir,I have a doubt created schedules, I don't understand whether I have created schedules are working or not, can you please suggest me it working or not.1. Schedule entry - works every day 24X72. Child Schedules - a. Monday-Frida...
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