I have a catalog item with variable lookup select box type, pointing to a certain table and it is showing a particular column. Based on user's selection of the value in this variable, I need to set due date on request, ritm and sctask. I tried using ...
we want to show the my asset records depends on support group users in workspace , any idea how to achieve this?
Hello Everyone, I want to update the "First name Last name" in the Updated By field (sys_updated_by OOTB) instead of ID.I tried creating a Onbefore Business rule which is not working properly. (function executeRule(current, previous /* previous */ ) ...
Hi, I want to add the sys id column to the task sla table how can I do that? it's not the list see below. Regards CarolMa
how to compare the x-ms-exchange-parent-message-id of the original email and References of the forward or reply email. I want to do some script manipulation based on the "parent message id" and "References" tags of email header in service now to rest...
In knowledge article when we publish the knowledge article will go to review state and sends the approval to publish the article. when we reject the approval from list view it should not reject and when we fill the comments from the list view and rej...
I have two seperate portals configured in Servicenow. One internal using Single Sign on with AD users. With these users they are split into ITIL or non ITIL users Internal Non itil role users are redirected directly to /sp portal when entering our i...
what I am trying is in Incident table which is the child table of Task table, in assignment_group column trying to Override reference qualifier and adding the active=true^EQso that assignment_group will reflect only active groups and that change sho...
Hi All,how to hide few variables from multi row variable set? I have used ui poilcy its hiding from the form when user clicks on ADD but its not adding from the table how to hide from the table as well?
Hi,We have changed the servicenow url, 'abc.service-now.com’ to 'xyz.service-now.com’ but in dashboard we are not founding the reports which already created.It is showing the error like abc.service-now.com's server IP address could not be found.Can a...
Hi Team, how to hide this ADD button for ITIL user on the incident form under Change Request Related Tab. Regards,Abhilasha G T
Good Day, Wanted to find out if anyone else has experienced this or know how we can solve it. We have a scenario where we work on multiple stories that could relate to a single change, now there is a related list on the story from where we can add t...
Hi,I did push my update set to qa from dev region for fix and workflow where fix is applied was stuck on loading page ,I did back out updates and tried to reimport updated workflow from dev again but still workflow is stuck on loading page. I would l...
We currently have 2 portals setup. One is the main Service Portal (url: /sp) and the other is for the Service Desk Live Agent Chat (url: /sdchat) We have recently setup Virtual Agent in our test environment on the /sp portal with agent chat disabled ...
Hi All, I want to create a UI Action on the Yellow highlight where if someone click on that button so a new window should popover of the list of Incident or that list should open in new tab.
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