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make Comments and worknotes section as default section

Not applicable

Hi experts,

How can we make 'Comments and Worknotes' as a default section? When ever user over opens a case it is opening with Fullfilment Instructions tab.

si21_0-1739533080333.png

 

TIA

 

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron

@Community Alums 

use this in onLoad client script

g_tabs2Sections.setActive(n); // n is the number of section

section number starts with 0,1,2 etc

In your case it's number 2 so use this

g_tabs2Sections.setActive(2); 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

View solution in original post

2 REPLIES 2

Ankur Bawiskar
Tera Patron

@Community Alums 

use this in onLoad client script

g_tabs2Sections.setActive(n); // n is the number of section

section number starts with 0,1,2 etc

In your case it's number 2 so use this

g_tabs2Sections.setActive(2); 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

@Community Alums 

Thank you for marking my response as helpful.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader