make Comments and worknotes section as default section

si21
Tera Guru

Hi experts,

How can we make 'Comments and Worknotes' as a default section? When ever user over opens a case it is opening with Fullfilment Instructions tab.

si21_0-1739533080333.png

 

TIA

 

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron
Tera Patron

@si21 

use this in onLoad client script

g_tabs2Sections.setActive(n); // n is the number of section

section number starts with 0,1,2 etc

In your case it's number 2 so use this

g_tabs2Sections.setActive(2); 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

2 REPLIES 2

Ankur Bawiskar
Tera Patron
Tera Patron

@si21 

use this in onLoad client script

g_tabs2Sections.setActive(n); // n is the number of section

section number starts with 0,1,2 etc

In your case it's number 2 so use this

g_tabs2Sections.setActive(2); 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@si21 

Thank you for marking my response as helpful.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader