You can write a display BR on RITM Table which queries sc_task table and store the value in scratchpad and use the same scratchpad in your client script.
1.Make sure your BR Trigger conditions apply for this catalog item.
code:
(function executeRule(current, previous /*null when async*/ ) {
var grScTask = new GlideRecord('sc_task');
grScTask.addEncodedQuery("short_description=shortdescription_value^request_item="+current.sys_id"^state=3"); //modify short description value.
grScTask.query();
if(grScTask.next()) {
g_scratchpad.task_completed= 'true';
else
g_scratchpad.task_completed= 'false';
})(current, previous);
You can use g_scratchpad.task_completed value in your client script and make variables read-only/editable.
alert("scratcpad value"+g_scratchpad.task_completed value);//testing purpose.
if(g_scratchpad.task_completed value == 'true')
{
//do something
}
else
{
//do something
}
check below links for similar requirrements
https://community.servicenow.com/community?id=community_question&sys_id=ca0e12bbdb89701414d6fb243996...
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Kind Regards,
Rohila V
2022-25 ServiceNow Community MVP
