Make hidden variables visible in back end

[Cat]

Hi All!

I have created a number of variables on a catalog item that I've hidden. I want them to not show on the client facing form to submit the request (front end portal), but I want them available to itil users in the back end.

Does anyone know how I can achieve this?

Thanks for any help 🙂

Cat

[Dr Atul - LNG · Accepted solution]

Hi @Cat 

Did you try with catalog UI policy? and that variable on RITM view. and chekc. 

[Dr Atul - LNG · Accepted solution]

Hi @Cat 

Did you try with catalog UI policy? and that variable on RITM view. and chekc. 

[Cat]

Thank you for your response! I will give that a try

[Cat · Accepted solution]

I was able to do this in the end with a Client Catalog Script and the following:

function onLoad() {

   //Type appropriate comment here, and begin script below

    g_form.setMandatory('status', 'false');

    g_form.setMandatory('area_of_support', 'false');

    g_form.setMandatory('billable_checkbox', 'false');

    g_form.setMandatory('developer', 'false');

    g_form.setMandatory('development_priority', 'false');

    g_form.setMandatory('sprint_number', 'false');

    g_form.setMandatory('source_code', 'false');

    g_form.setDisplay('status', 'false');

    g_form.setDisplay('area_of_support', 'false');

    g_form.setDisplay('billable_checkbox', 'false');

    g_form.setDisplay('developer', 'false');

    g_form.setDisplay('development_priority', 'false');

    g_form.setDisplay('sprint_number', 'false');

    g_form.setDisplay('source_code', 'false');

}

I deselected the mandatory and hidden fields in the variables themselves, and then selected just Applies on a Catalog Item view - it did exactly what I was looking to do! 

[Dr Atul - LNG]

Perfectly mate.. you done it.