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01-19-2024 02:59 AM
Hi All!
I have created a number of variables on a catalog item that I've hidden. I want them to not show on the client facing form to submit the request (front end portal), but I want them available to itil users in the back end.
Does anyone know how I can achieve this?
Thanks for any help 🙂
Cat
Solved! Go to Solution.
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01-19-2024 08:28 AM
Hi @Cat
Did you try with catalog UI policy? and that variable on RITM view. and chekc.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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01-19-2024 09:21 AM
I was able to do this in the end with a Client Catalog Script and the following:
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01-19-2024 08:28 AM
Hi @Cat
Did you try with catalog UI policy? and that variable on RITM view. and chekc.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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01-19-2024 08:50 AM
Thank you for your response! I will give that a try
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01-19-2024 09:21 AM
I was able to do this in the end with a Client Catalog Script and the following:
- Mark as New
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01-19-2024 11:48 PM
Perfectly mate.. you done it.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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