Make hidden variables visible in back end

Cat · ‎01-19-2024

Hi All!

I have created a number of variables on a catalog item that I've hidden. I want them to not show on the client facing form to submit the request (front end portal), but I want them available to itil users in the back end.

Does anyone know how I can achieve this?

Thanks for any help 🙂

Cat

Dr Atul G- LNG · ‎01-19-2024

Hi @Cat

Did you try with catalog UI policy? and that variable on RITM view. and chekc.

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View solution in original post

Cat · ‎01-19-2024

I was able to do this in the end with a Client Catalog Script and the following:

function onLoad() {

//Type appropriate comment here, and begin script below

g_form.setMandatory('status', 'false');

g_form.setMandatory('area_of_support', 'false');

g_form.setMandatory('billable_checkbox', 'false');

g_form.setMandatory('developer', 'false');

g_form.setMandatory('development_priority', 'false');

g_form.setMandatory('sprint_number', 'false');

g_form.setMandatory('source_code', 'false');

g_form.setDisplay('status', 'false');

g_form.setDisplay('area_of_support', 'false');

g_form.setDisplay('billable_checkbox', 'false');

g_form.setDisplay('developer', 'false');

g_form.setDisplay('development_priority', 'false');

g_form.setDisplay('sprint_number', 'false');

g_form.setDisplay('source_code', 'false');

}

I deselected the mandatory and hidden fields in the variables themselves, and then selected just Applies on a Catalog Item view - it did exactly what I was looking to do!

View solution in original post

FareezaThasM · ‎04-16-2025

I also have the same requirement, it should show in the backend, but not on the portal.
Could you let me know if you checked the applies on requested item, or did you do anything?
can u brief the process, did it work for you.