Make it field editable after Incident closed, By using filed level ACL

[Rajesh Bandila]

Hi,

I have an checkbox field called "Required Action" on incident form. Once the incident get's closed all the incident form fields gets closed as default behavior.

I have an requirement to make it "Required action" filed as editable irrespective of state and if logged in user member of the current assignment group. how to achieve this by using ServiceNow field level write acl. please give me script for this?

Thanks & Regards,

Bandila Rajesh

[Tai Vu]

Hi @Rajesh Bandila 

You can use the condition builder to achieve this with the dynamic filter one of my groups.

Sample below.

Also consider to add one more condition Active is True in addition since there's no action needed on closed tickets.

Cheers,

Tai Vu

[Rajesh Bandila]

Thanks @Tai Vu 

I want to make it filed editable even if incident is closed or cancelled state, if logged in user is member of the assignment group. Please let me know how to configure this? If yes, could you please provide the script for this.

Thanks!!

[Tai Vu]

Hi @Rajesh Bandila 

Yes you can use the dynamic condition as reference from my screenshot.

Assignment group is One of My Groups.

But most probably it will conflict with other existing ACLs since OOTB won't allow edit on closed tickets. You can use the filter below to identify it.

URL: https://<instance_name>.service-now.com/sys_security_acl_list.do?sysparm_query=operation=write^name=incident.*^active=true

Cheers,

Tai Vu