Make label for checkboxes mandatory

[Sherice1]

Hello All,

I am trying to make label for check boxes mandatory. I have checked the mandatory check box for that field but it is not working on itil view but working on portal view. So I wrote a UI policy even it is working on Portal but not on ITIL view and so I wrote Client script even its the same. Does anyone know what might be the issue that stopping them triggering on ITIL view.

Portal view -- 

Itil view -- 

Regards,

Chipsy.

[Mark Roethof]

Hi there,

To double check. Because you are mentioning ITIL view, you want this on the Platform UI? Not on the Service Portal? Or both?

Have you made the Checkbox variable mandatory as well? That should do the trick (for Service Portal).

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark

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LinkedIn

[Sherice1]

Hello MARK,

I want the functionality on both. There are multiple checkboxes under that label. Making label mandatory would make user to atleast check one checkbox.

Regards,

Chipsy.

[Ankur Bawiskar]

Hi Chipsy,

So field at dictionary is mandatory but it is happening mandatory only for itil view and not portal view?

Any browser error you are getting in console?

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

[Allen Andreas · Accepted solution]

Hi,

To make a label mandatory above checkboxes you need to first add the label, choose no other setting.

Then add your checkboxes with an order to where they'd appear next to each other right under the label variable.

In the first checkbox that appears after label, check the "selection required" / "mandatory" box in the top-right corner of the variable settings.

Then....on your form, it will look like this:

then select one:

Please mark reply as Helpful/Correct, if applicable. Thanks!