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ServiceNow Testing Guidlines

Hi Team,  We have no ATF testing process in my org. For every time after security patch installation and after upgrade I'm unable to do each and every testing.  As a best practice, what I need to do ? what are the ServiceNow Testing guidelines. andas...

B Ashok by Tera Guru
  • 677 Views
  • 1 replies
  • 0 helpfuls

Call Notification in Flow Designer

Hi , For learning purpose:How to call Notification in flow designer? Actual Requirement: Just created the Notification  Need to trigger the notification in flow designer?

Saib1 by Tera Guru
  • 678 Views
  • 3 replies
  • 0 helpfuls

Resolved! Change task is not getting created in standard change workflow

Hello Experts, Change task is not getting created in standard change workflow. I have added task to create change task in Standard change workflow in scheduled state. However the task is not getting created. In below workflow it shows running. But ta...

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Community Alums by Community Alums  
  • 1453 Views
  • 4 replies
  • 0 helpfuls

How to write if statement in Jelly Code for Object

Hello, I have the following code: <j2:forEach items="$[jvar_grCategories]" var="jvar_json"> , this should return N object so i need to write an if statement if( jvar_json.type == "car" ) then print "Type:Car". I wrote the following code but the code ...

Saif7 by Tera Contributor
  • 758 Views
  • 2 replies
  • 0 helpfuls

Send a CSV file using SFTP in flow designer

My requirement is to send a csv file to external location using SFTP.I'm using custom action on flow designer, I built a two step action. First step would be generating a csv file(calling a script include using run script action) and then taking the ...

Resolved! Migrating update sets between different family versions

My Dev is currently in Tokyo but Test and Prod are still in San Diego.I have my update sets backed up via xml from Dev before the Tokyo upgrade. What is the best practice in migrating my Dev update sets to Test and Prod now that they're on different ...

Pat Surtan by Tera Expert
  • 988 Views
  • 2 replies
  • 1 helpfuls

Querying encrypted field

Is there a way to query encrypted field through glide record? I am trying to query using gliderecord with a value but doesn't work. Is there any way to do this?

samadam by Kilo Sage
  • 1352 Views
  • 4 replies
  • 0 helpfuls

"InvalidLookupReference" error in Azure AD provisioning.

Hi Team, How we can handle this type of error in servicenow when we do azure ad provisioning. Any idea? As per the tip, missing location "LA" data must be added in servicenow. Apart from this, is there any way to treat this error. Azure AD provisioni...

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Sriraj V by Tera Contributor
  • 1156 Views
  • 1 replies
  • 0 helpfuls

Resolved! Regular Expression with j option

Hello all, I am attempting to use Regular Expressions.  I am reading the documentation of: https://docs.servicenow.com/bundle/sandiego-application-development/page/script/general-scripting/concept/c_RegularExpressionsInScripts.html and it says that I...

lonesoac01 by Giga Guru
  • 1686 Views
  • 3 replies
  • 1 helpfuls

Resolved! Need to update the quantity field in catalog item

Hello,I need to update the quantity in a catalog item based on number of records in the reference field of a variable before submission. I think I need to write  a onChange catalog client script .Kindly provide assistance in writing the script. Thank...

Savitha4 by Tera Contributor
  • 3464 Views
  • 11 replies
  • 2 helpfuls

How to move the VIP Icon inside the caller field

Hi All, I would like to display the VIP Icon inside the caller field. I was able to update this in sys_user table using the styles however this is not working in Incident form.I would like the VIP image to show up as belowBelow is the field style : b...

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