When a request is raised, in the RITM form the Requested for value and in the variables section Request for is coming as different for a catalog item. Checked the workflows but everything seems good. Please guide.
Hello,There are larger flows or subflows that has been created and I want to add wait for duration flow logic to it.However I dont see any option to add so it in between . How can we achieve that.example is as below: We have nested if loop I want to ...
I want to add a new module to the navigator and wanted to know if I can create a sorted view of a table. IE "Opened" sorted in descending order.
I Created a Delegate catalog Item to request Delegations and I attached one Workflow. In this work flow I used run script to create delegate record automatically.Run Script:var del = new GlideRecord('sys_user_delegate');del.initialize();del.user = cu...
@jaheerhattiwale Hi jaheer, Hope your doing well.! On the portal header next to the logo need to add Hamburg menu(PFA) whenever user hover it has to show some options like for example Catalog , Knowledge , Request something etc. Could you please h...
Hi All,I have a requirement where if user do not attempt a survey question a default response/answer should get selected.So, I have 5 questions on the survey and each one is having below answer.Very Satisfied - 5, Satisfied - 4, Neutral - 3, Unsatisf...
Hi All,I need assistance with removing duplicate records from the database view using a scheduled job.I made a custom table and copied only the records from the database view into it.Although I wrote this background script, undefined records are bein...
Hi All, We are facing two issues when we are using the cart to order items. 1) When we order multiple items by adding them to cart with different users, the SCREQ generated has the info of one of the users populated in the 'requested for' field and a...
How to remove garbage value while importing data using transform map.For eg: I am having field location and in location i am importing which contains :-100 South Charles Street, Baltimore,MD, ABC,101 Broadway East, Seattle,WAwhereas ABC is garbage va...
I have an interceptor setup with the Target URL as: change_request.do?sysparm_view=customer_view&sys_id=-1&sysparm_query=type=customer The issue is with type=customer. The type is setting to 'normal' which is not a valid option: Any ideas on why it's...
Hi folks,I am having an issue with the Add button when I try to add a Change Record via the Related List in a Problem Record.When I click on the Add button, I get the below screen and can't search and add a Change Record.However, the New Button works...
Hi all, If a user is an ITIL user and has the 'knowledge' role, I want the user to be able to edit any article that is assigned to his/her assignment group. For example, a user A is part of the assignment group BCD, I want the user to be able to edit...
For the above question, a group has a record producer related to our conference room.One question is a Yes/No variable.If Yes, the goal is to create a new Inc Task and assign it to a group. An alert, if you will.
Hi,I'm currently trying to make a report of computers where the assigned_to field and owned_by field are different. I know, you will probably think "Just use the 'is different' operator in the filters". The problem is that Servicenow had the great id...
Hi All, I have a requirement where I have to convert the list collector to array of string for that i got help from community-Using list collector in Flow Designer 'For Each lo... - ServiceNow Community In my case I want to pass string value of list ...
