I am using switchtopic() to switch topics but When I use this function, Option to start a new conversation is not coming in virtual agent. See below image: Now, I want to use topicDiscovery() to switch the Topics but I do not know the exact syn...
Hi guysI have a question from one of our customers concerning the GUID value..The idea is that if the GUID that ServiceNow is using is based on the MicroSoft way, then its close to unique, but not quite.. (and UUID is better......)Is that correct?Som...
Hi all, I have the below requirement. In my catalog form, I have a variable called vendor(string). When the form is submitted, the information is saved in a custom table with the same column name (vendor). So, if I enter any text in the variable vend...
Hi, We have a variable on a form that asks for the relevant CI name. Whilst this variable shows in RITMs/ Tasks this doesn't automatically populate through to the existing inbuilt CI field which can be used in views / reporting. We use the script be...
HI All,,Appreciate your help..!My Requirement : i have the catalog item sysid, Requested for, and variable value. Here i have to Query sc_req_item with these details need to find the RITM number .Simple Query : var Item = new GlideRecord('sc_req_it...
Hi Guys, I was trying to create a Related List - Add button I was checking the UI Action - Add button for Change Upon checking the script: var chngModal = new GlideModal('task_add_change_req'); chngModal.setTitle(getMessage("Add Change Requests")); ...
We have a new third party Service Desk partner and would like to implement a way to flag incidents that we feel aren't meeting our incident handling standards. Things like 'missing detailed work notes'; 'escalated to wrong assignment group'; 'didn't...
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I'm creating few Email Client Template and I need to add a layout to them which was created previously. How Can add it? Thank you
I am new to Flow Designer and I have been having issues how to dynamically change the catalog task assignment group based on a variable choice. In my catalog item, I have 2 variables, Type (Select box) and Software. Now, depending on the chosen type,...
Hello, The image below is OOTB Rome. Beth Anglin created the contract and Charlie Witherspoon has just approved it. The contract is still in a 'Draft' state. I am unsure what Beth needs to do at this point to progress the contract State field?
Hi, I have a table with two integer-type fields, can I calculate the sum of the values of these fields in a third integer-type field in the flow designer?
Hi, I am unable to get the highlighted list values to apply to the list on the landing page of agent workspace. When working in a PDI it applies to the list views such as open incidents but will not apply to the landing page list itself. I am having...
Hi i want to create a one PDF file for incident record and that pdf file will attach to same incident record. Is there any way to do. Please can you suggest me where i am wrong, This is the Script Which i am Using in Workflow after insert business ...
Hello, I have a requirement to get the 'business elapsed percentage' field from the current SLA of an incident record on the incident list view, so the customer can quickly prioritize incidents. I was successful in doing this (above screenshot), ho...
