making a change request field mandatory

[Chris193]

I can't seem to find the answer to this question.   In change management, the only change we have that has a mandatory planning tab is Comprehensive.   I'd like to make this tab mandatory for Routine and Emergency change as well.   I've gone into the confiigure>dictionary and I looked into the change_request tables,   clicked on the different plans we wanted to be mandatory, saved but when I opened a new change, the change was not there.   I'm very new to ServiceNow so this is probably a very easy question but I can't seem to find the answer. Below is an example of the issue.   The first one is what we want, the second is what we have.   Can anyone help?

[Michael Fry1]

Check UI Policies - usually where we set mandatory fields based on some condition.

[Chris193]

Thanks for your quick response Michael.   That was actually the first thing I tried.   I saw that there was an entry for comprehensive change, so I created one for Routine and Emergency.   Still doesn't work.

[Michael Fry1]

Can you screen shot the UI Policy? Did you add the fields on the bottom of the UI Policy and set them to mandatory?

[Chris193]

Comprehensive works,

I can't get Routine to work..   Emergency looks just like the routine.