making a change request field mandatory

[Chris193]

I can't seem to find the answer to this question.   In change management, the only change we have that has a mandatory planning tab is Comprehensive.   I'd like to make this tab mandatory for Routine and Emergency change as well.   I've gone into the confiigure>dictionary and I looked into the change_request tables,   clicked on the different plans we wanted to be mandatory, saved but when I opened a new change, the change was not there.   I'm very new to ServiceNow so this is probably a very easy question but I can't seem to find the answer. Below is an example of the issue.   The first one is what we want, the second is what we have.   Can anyone help?

[Michael Fry1 · Accepted solution]

On the Comprehensive one, under Related Links > Advanced view = you need to uncheck Reverse if false.   Repeat for other ones.

[brianrichards]

One thing to consider in order to eliminate variables is to rewrite the UI policy you created for Comprehensive (since it already works.) If it is the same set of fields that you want to make mandatory, then change the filter so that it is "Type" "is one of" Comprehensive, Routine, etc.   Or if the field is not a choice list then use an OR condition.

That being said it may be that you have either a client script or another UI policy conflicting with this, and thus reverting your changes. Try using 'debug UI policies' under System Diagnostics.

- Brian