Forum Posts
User reports 137
When a user reports that they are not able to see modules on the application navigator, what can you do,to see what modules are visible to them?Intiate the connect chat session ? OrImpersonate the user ?
Resolved! Activate Related Links on Teamspace2 Demand Form (tsp2_demand)
Hello,The related links on a demand form on tsp2_demand table are not showing. Where do I re-activate them? so it shows as shown below in the screenshot. TIA
Global Search should show Change Request record
Hi, I have a requirement to search custom table record (abcdID) in Global search which should give result as its related Change Request record. We have created changeID column on custom table(fo example: abcd) which is referring to Change Request (ab...
record access
Evening all We have an odd situation in which we have split access to records out using business rules and an ACL. the expected access works fine in list view, as in our tests users can see the right records based on conditions set but when clicking ...
Blackout Schedules adding ADHOC approval group & approval Users -see attached
Hello All thanks in advance for your input!! Client currently has custom functionality with Blackout Schedules to add ""Approval Groups"" and groups automatically added to approval workflow during the Authorized state.(those groups have the approver ...
Resolved! Reply to user if inbound email condition is not met
We have created Inbound Emil action via Flow designer for creating Incident record.We have to trigger Email notification to Recipient if trigger condition is not met and Incident record should not created.Can we address this issue in flow itself?Can ...
Transform Map Script
Control table extends table - Control/Risk. Transform map is on Control/Risk table. I wanted to update custom fields u_key_entity and u_key_system present in Control table. I am using below code in Transform Script but it is being ignored with error ...
Blackout Schedule: Adding ADHOC approval user & users automatically get Approval request
Client currently has custom functionality with Blackout Schedules to add "Approval Groups" and groups automatically added to approval workflow during the Authorized state.(those groups have the approver role)Client additionally wants to add USER appr...
I want to print ignored rows to RITM
Hi Team, We have a requirement to create multiple requests in service now based on a CSV file uploaded through catalog item form a in the service portal . We are using a Transform map with an onafter script to process the CSV File and create requests...
Resolved! Incident management
How to automatically set the incident to a closed state when a child incident is resolved or a problem is created?
Getting email even after RITM is closed
The User is getting email even after the Ticket is closed.What changes should i do that it will not trigger when the ticket is closed.
Resolved! I need to test a part of code which is in client script.
Hi. I have a GlideAjax function within a client script. I need to test it, without having to replicate all the stuff via UI or browser. How can I test it? I couldn't figure a way for testing it via background script.
Issue with Accessing Global Tables in Scoped Application
Hello,I'm working on a scoped application in ServiceNow and am encountering an issue when trying to access global tables, specifically when the user selects a source table (e.g., Incident). My goal is to use a Script Include to dynamically populate a...
Need to change position of Accordion Icon for Rich field type Text in Knowledge base form
Need to change position of Accordion Icon for Rich field type Text in Knowledge base form. For More Clarification Please Refer Attachment.
