Forum Posts
Configuration Items (CI) on Incident, Change and Problem (ICP) with CSDM
Hello, We have a Question about the using of the Configuration Item field on the ICP - Forms. We are using the CSDM so we have de Technical Services / Business Services and related Technical / Business Service Offerings defined. For all Business Appl...
How to trigger each surveys notification to multiple groups
Hi,I have two surveys (Demo1 and Demo2) configured to trigger based on different assignment groups (abc and xyz). While the survey notifications are sent correctly, the survey link in the email preview is referencing the same record (HRC00...) even f...
How to create a report based reassignment group.
Hi,How to create a report based reassignment group.Can anyone please help on this, It will be usefull.Thanks!
Create a report that shows how many incidents created per hour, per week, per week and per month
How to create a report that shows how many incidents created per hour, per week, per week and per month related ro some group or CI ?please help.
Resolved! If first name and last name or email address exist in user table the pop up should get display
Hello All, Can anyone please help on the below requirement. I have three variables in catalog item. First name, last name and email address.If first name+last name provided in the catalog item if exist int he user table the pop up should get display...
Resolved! Each time a create new Incident form is opened, it automatically increments the incident number irrespective of the check if there is a valid incident existing with the previous number. Can we lock this down so that it only increments if there is a v
Each time a create new Incident form is opened, it automatically increments the incident number irrespective of the check if there is a valid incident existing with the previous number. Can we lock this down so that the number only increments if ther...
Actual end date for change is not captured in the change request after closing the implemation task.
Hello Everyone,For a change Actual end date is not capturing and it is a successful change, I have replicated same change in lower environments it is working fine, and actual end date is capturing in lower environments. I have checked the related bus...
Resolved! Visibility of the button as per state
Hi,For the Update button in the incident form, I want a task to be done. When the state of the incident record is New, In progress, On hold, Resolved the update button should be visible. For the closed and cancelled state, it has to be hidden. How it...
Resolved! Problem task must be completed before closing the problem form
HiI want a task to be done. I want to close my problem record if only all the problem tasks are closed. Otherwise an error message has to be displayed. How to configure this?
Resolved! Knowledge Base Update Set
Hi Guys, I have moved knowledge Base to Update Set. So Does this record includes Categories added under it or i need to manually add those categories also? Thanks
ServicePortal how change colors Branding ( washington )
Hi Could someone help me by telling me how I can change the color of that banner and also the color of the titles such as report an Issue and the descriptions of each option?I try to change on service portal conf but I dont found which are the opctio...
Getting last comments on Approval record
I am trying to get the last comments on approval from workflow notification and using the following. It is showing empty. Any idea? var gr1 = new GlideRecord("sysapproval_approver");gr1.addQuery("sysapproval", current.sys_id);gr1.query();if (gr1.next...
Attachments are missing on RITM tickets if users responded via email
Hi everyone We have an issue where attachments are missing on RITM tickets if users responded via email. Is there a way to ensure that when a user responded to an email and add attachments, the attachment will be added on the RITM tickets?
Password Reset SMS Verification Issues
Hi all, we are working on setting up Twilio/Notify for ServiceNow's password reset verification method. We have Twilio configured and test texts are coming through as expected. When trying to verify a phone number for the password reset SMS verifica...
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