Management of problem record

[keerthana10]

Problem Manager We would like to have the chat functionality available in the incident form also available for problem task , This will help problem managers have a record of changes added to the task automate.

for this requirement OOB or custom configuration?

If OOB how to check the dev instance?

[Raj_Nishant92]

Hi @keerthana10 

Steps to Check OOB Availability:
Log in to your ServiceNow Developer Instance.

Navigate to the Problem Task form:

Go to Problem > Problem Tasks and open any task.
Check for the Chat Widget:

On the Problem Task form, check if there’s an Integrated Chat Widget available or the option to Start a Chat.
Typically, the chat functionality would appear as a button or a section in the form.
Check if Connect Chat is Enabled for Problem Task:

Go to System Definition > Tables.
Search for Problem Task [problem_task].
Check if there are any UI Pages or UI Scripts related to Connect Chat on this table (they may be inherited from the parent Problem form).
Check if there is any Chat Configuration enabled for the Problem Task.
Checking OOB Capabilities:
If the chat widget is not available out of the box for Problem Task, then you may need to proceed with custom configurations.

Hit like if this answers your questions

Thanks 

[keerthana10]

how to configure this one?

[Dr Atul G- LNG]

Hi @keerthana10 

OOTB i can see the discuss button which you can use for chat.

[keerthana10]

the Discuss button not available for my problem task  , how can i set to visible?