Mandatory comments required on Servicenow home page Approval widget while rejecting Approval

Vinay Noel · ‎01-10-2024

We have a requirement to make the comment mandatory while rejecting an approval from Servicenow home page (Not Service portal).

The intention is to make a popup message appear which takes in the comment while reject button is clicked or An extra comment box in the widget itself which can be used to check the comments are filled in or not upon rejection.

We have already implemented the similar functionality in service portal Approval widget. But the home page Widget is not implemented.

Can anyone suggest a solution.

Screenshot of the homepage widget is attached for reference.

Dr Atul G- LNG · ‎01-10-2024

HI @Vinay Noel

Is this workspace page?

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Vinay Noel · ‎01-10-2024

Hi @Dr Atul G- LNG ,

This is not workspace page. It is ServiceNow Now UI homepage. ( eg - https://testinstance.service-now.com/now/nav/ui/home)

Narsing1 · ‎01-10-2024

You may download the xml update from here. Basically its a customisation on approval page

Approval Customization

Thanks,

Narsing