Map the variables of one catalog item in another
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4 hours ago
I have an order guide in which 2 catalog items are there. In one catalog item there are some variables which are not in 2nd catalog item. so when submitting the order guide , those variables should be visible in RITM and SCTASK on 2nd catalog item. How to do this
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4 hours ago
cascade only supports from order guide to catalog item and not from 1 item to other.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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4 hours ago
is there any other way except cascade variables?
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4 hours ago - last edited 4 hours ago
Hi @SS1510 ,
Use a common variable set
Create a variable set. Create all the variables (e.g., variable_a, variable_b) that need to be shared between catalog items within this new variable set
Add this new variable set in your both catalog items
In your order guide, Check the Cascade variables checkbox
Hide the variables in one item:
- If you don't want the user to see the variables in both items during the "Choose Options" stage of the order guide, you can create a UI Policy on the second item (item_b).
- Use a script in the UI Policy to hide the variable set based on the order_guide field
If I could help you with your Query then, please hit the Thumb Icon and mark as Correct !!
Thanks, GP
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3 hours ago
Hi @G Ponsekar ,
This will only work if the shared variables are on the first Order Guide screen. is there any other way because i dont want to show those variables on first order guide screen.