Mark critical changes in SOW in red

[thoemu_s]

When a change with the priority "1 - Critical" is created, this entry should appear in red in the Change Overview in SOW (/now/sow/list/params/list-id/) ("Changes - All").

How can this be achieved?

[Sarthak Kashyap]

Hi @thoemu_s ,

Please check below links they have same issue as yours 

https://www.servicenow.com/community/sam-forum/field-styles-sow/m-p/2743711

https://www.servicenow.com/community/csm-forum/csm-configurable-workspace-how-to-add-style-to-a-fiel...

Please mark my answer correct and helpful if this works for you

Thanks and Regards,

Sarthak

[Ankur Bawiskar]

@thoemu_s 

you can create UX Highlighted value for this

Configure fields as highlighted values in a form 

I could see it's already there for CHG and Priority Field but it's for CMDB Workspace

1) Ensure you are in correct scope & create a new record here "sys_ux_m2m_highlighted_value_config" for SOW Workspace for that same UX Highlighted value

2) something like this you can create for SOW

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Ankur Bawiskar]

@thoemu_s 

Hope you are doing good.

Did my reply answer your question?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[thoemu_s]

Unfortunately, still not resolved. No matter which scope I try to use to create an entry for the field "Priority" in the table "change_request," I get this message: "There is already an entry for the table, field, and workspace combination you have selected."