Mass Email Notification from a Planned / Unplanned Outage
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06-29-2018 06:27 PM
When using the Outage (cmdb_ci_outage), I can create planned and unplanned outages visible from within ServiceNow i.e. Service Portal widget. But how can I also send a mass email notification from an outage? Usually we do this when there is a planned and unplanned outage, but we are currently manually emailing every-time by different people in IT and can become messy. We send the initial email notification and finally the complete notification when the outage is resolved. Is there a way to do this from the Outage (cmdb_ci_outage) module? It would make sense since it would be easy to keep track in a centralized section. Anyway to do this?
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07-01-2018 10:29 PM
You can enable email client (Set Table Attribute email_client=true) for cmdb_ci_outage table.
https://docs.servicenow.com/bundle/jakarta-servicenow-platform/page/administer/notification/concept/c_EnableTheEmailClient.html
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09-17-2020 08:30 AM
Thank you! 🙂
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07-02-2018 04:25 PM
Yes, thanks I was able to figure that.
Is there also a way to track emails that were send within the outage?
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07-02-2018 09:59 PM
Hi Everbake,
You need to create activity formatter for cmdb_ci_outage table. After enabling activity for outage form you could simply configure activity to display emails.
https://docs.servicenow.com/bundle/kingston-platform-administration/page/administer/form-administration/concept/c_ActivityFormatter.html
