@mention in work notes is not working for some tables

[Michael51]

Hello All,

we use @ mention functionality for our Work notes to mention users by which it send the emails to the mentioned users  which is working fine for some tables but it is not working for other tables like RITM , sc_task

can anyone assist how we can check this configuration and make this to work on above tables 

TIA

@Ankur Bawiskar  @Pavankumar_1 

[Michael51]

Hello Paul,

followed the above process but nothing works here is screenshot 

it is not even populating the name to select

[Muhammad Khan]

Refer to below KB Articles. Resolution images have also been added below.

@ mention don't work on certain forms for Journal fields. 

 @mention functionality does not work for new records (not yet submitted) 

[Pavankumar_1]

Hi @Michael51 ,

refer below articles and enable Live Feed option on RITM and sc_task tables. 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0781565

If still your issue not resolved can share the screenshots about the issue. That will help