Merge and Create an Incident for same category record from Transform map
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‎09-14-2023 05:14 AM - edited ‎09-14-2023 05:21 AM
Hello All,
I have 15 records of Incidents in my data source in Excel format. Among 15, 4 records have the same Category. So I wanted to create 1 record instead of 4 same category records including the details of all 4 records data in that one created ticket description field as a Table format. I have built an HTML table structure for a description script on mapping.
Right now I have created the transform Maps for all fields, and am trying to handle it in Transform Script but facing some challenges to making it possible. If anyone could be met with the same scenario, kindly guide me.
Thanks in Advance!
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Incident Management