Set the Category choice in easy way

[Manohararuna]

Hello Everyone,

        I have 120 choices in Incident category field. i want to set those all option in less space .Present all options are visible one by one. is there any alternate way to set those option or still Category choices are categorized into any other ways .

If anyone having the solution this one please help me out in this.

Thanks,

Manohararuna 

[Bert_c1]

have a look at: https://www.servicenow.com/community/developer-forum/dependent-choice-lists/m-p/1821197

that may apply to you.

[SP22]

@Manohararuna,

Yes, you can significantly reduce the space and manage 120+ choices by implementing a Category and Subcategory hierarchy. Instead of a single flat list, you would create broader categories and then define subcategories under each, using dropdowns to select them sequentially.

https://www.servicenow.com/community/itsm-forum/task-3-configure-category-and-subcategory-choices-an...

https://www.servicenow.com/docs/bundle/zurich-it-service-management/page/product/incident-management...

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks
Santosh.P

[Rafael Batistot]

Hi @Manohararuna 

Use Category → Subcategory hierarchy

• Keep the Category field at a higher level (e.g., “Hardware”, “Software”, “Network”).
• Move the detailed 120 values into a Subcategory field that depends on the selected Category.
  
• Example:
  
• Category = Hardware → Subcategories = Laptop, Desktop, Printer
• Category = Software → Subcategories = MS Office, SAP, Browser
• This reduces clutter in the main Category field and makes it easier to navigate.