We are trying to capture the time when a ticket is 'New' or 'Unassigned' with a group, until the assigned_to field is not empty. Played around with a few variations of some current metrics in place without much luck, any ideas?
Ok thanks - this is capturing the info I want, I guess I was thinking it could run more than once. Say if the ticket got re-assigned to a different group -- and Assigned To was then empty again, and it would run again.
