Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent. Join the Challenge.
We are trying to capture the time when a ticket is 'New' or 'Unassigned' with a group, until the assigned_to field is not empty. Played around with a few variations of some current metrics in place without much luck, any ideas?
Ok thanks - this is capturing the info I want, I guess I was thinking it could run more than once. Say if the ticket got re-assigned to a different group -- and Assigned To was then empty again, and it would run again.
