I need some advice on the best way to do this. Requirements are to add Category and Subcategory fields to the REQ or table. The reason is for reporting purposes. One REQ could have multiple tasks causing a skew in the metrics. We want to report on th...
Hi Team, When we are attaching Knowledge article to an Incident/SCTASK,it is updating full article in work_notes .I just want Article link to be updated instead of full article.Any suggestions?
Hello developers! I am preparing for Certified Application Developer (CAD) certification from NowLearning as per my awareness. However, in order to achieve this certification, I would also need your guidance on how to prepare for the same. Can anyone...
We just turned on SOW (previously been working in Native UI for a few years) ... but I am not seeing how users can use Favorites like they can in Native UI within SOW. Use case example: Many techs have knowledge articles saved in their favorites ...
Hi there, I have a question that there is a UI Action in case record which is usually not visible to the Assigned to users. But I have a doubt if the Assigned to user is admin user then should that UI Action visible to the admin user or not
Is there a field or action field in ServiceNow for management whenever there is a response to a customer survey? We're looking for functionality that lets a manager track any follow up on the survey response.
Hello Community,I have a requirement to display the Stage field to end users on the Service Portal. The field type is a Choice field.Could someone please guide me on how to achieve this?For reference, I have shared the screenshot below.Please provide...
I am having a list colletor field in the catalog form "choose required PAM account" Now user might fill multiple values and submit the form. Till here everything is working fine This list colletor options coming from question_choice table . See belo...
On the Walk-up Portal, how can filter the 'Enter your name or email' field to show only active users?
Hi All,I have a custom table that contains a reference field pointing to cmdb_ci_service.My requirement is:When a Request (RITM) is triggeredI need to take values from a List Collector variable (Ci's selected on the catalogue item)And add those selec...
Hi Team, The variables are not appearing on the SC Task. I have already added the Variable Editor section through the form layout, but the variables are still not visible.If I mark the variables as Global = true, then they appear on the SC Task, but ...
Hi, I have created a knowledge base and linked the category as well with the portal. But I am not able to view the category or article on the portal. The page used on portal is OOB page kb_view2. How to fix this? Does the page or widget are tied with...
Dear Team, am using Step based request fulfillment flow in catalog builder and have built a catalog item, on RITM I see that the flow stages are as follows Service fulfillment process (Completed) , Closed Incomplete (Skipped), Comp...
Hi, I'm trying to comment on a support ticket within the portal, but I'm getting this error. Has anyone else experienced something similar?
We installed the following SailPoint IdentityIQ for Service Catalog v2 app and have been working with the SailPoint IIQ developer. When we browse to the Service Catalog and select our "Manage Access", we get the following error message: Cannot connec...