Hello All,We created a Guided Tour for SOW. The first few steps are on the /now/sow/home page. After clicking the 'List' icon, the page changes to /now/sow/list for the next steps.The tour works fine for a few days, but then it randomly fails on the ...
I am creating an ATF to test the "Source Request" portion of a task. I can get to the point where I click the UI action "Source Request". After that I am trying to figure out how to add the ATF step to click a modal button on the UI Page. The button ...
Hi Team, restrict closing change requests to change_manager role UI Action Close I have added change_manager instead of Itil in condition, after that also non changer manager is also able to close change.
When testing a catalog item, having a manager approval flows, which of these best practices would you follow? (Choose three.)E.Create and select your Testing Update Set, before starting the test cases.A.Make sure the latest flows are activated.B.Use ...
Hi All, I need to redirect my end users to /esc, Have anyone tried this? Hi Mark @Mark Roethof , I referred your article to redirect users from /sp to /esc. I have one question, how to redirect end users to /esc instead of /sp..? Any thoughts on this...
Hi Team, we have created holiday schedules for 45 countries, we have attached all the schedules for main schedules, we are using the same schedules in SLA's. in SLA's Timezone source is The Caller's location's time zone and in Holiday schedules also...
Requirement: I have a Service Catalog form that contains an MRVS (Multi Row Variable Set). Once the user submits the form, for each MRVS row, a separate RITM should be created under a single Request. Problem: The RITMs are being generated successfull...
why do we use change management, and in which cases we use change and where should we create change like dev or prod like this, can anyone share a real time scenario
We have configured our own SMTP server, notificacion@favorita.com, from which ServiceNow emails are sent. When a user replies to this mailbox, the emails do not reach the ServiceNow instance, but they do reach the notificacion@favorita.com mailbox. H...
I am facing inconsistent error messages in the sys_report_template table—while creating a report I see a save error, and while editing it shows “Unknown error.” I tried customizing messages in sys_ui_message (Application = Reporting) and also impleme...
I am facing inconsistent error messages in the sys_report_template table—while creating a report I see a save error, and while editing it shows “Unknown error.” I tried customizing messages in sys_ui_message (Application = Reporting) and also impleme...
Hi All,Need a help please. Iam trying to change the fields in the new template creation popup in the change management. Once change is opened, in the template bar, click on + sign and a new template creation form appears and it will have default fiel...
Hello , In Service Operations Workspace, for a resolved Major Incident, there is an OOB button called “Mark Published” available under the Post Incident Report section. However, the same button is not visible in the native platform form view for the ...
Hello Team , Integration Tracking by Project (PRJ) We are looking for a way to track the number of integrations developed within a given Project (PRJ) along with the details. Currently, we do not have visibility into this at the project level. Could ...
I have used 2 endpoints for this.1. Schedule dates (GET) - I use CI's sys id and give a duration_in_seconds = 1800. It gives me a worker sys ID here.2. Worker (GET) - I paste the worker's sys ID. Here it gives an info message in servicenow REST API e...
