Hello Everyone, I have one RITM and having one approval ,it have sent to requested for user Manager. He was already approved and approved related notification mail sent to approver. But approval is in still requested state under RITM .Same cat...
Requirement: After approver Rejects, I want the workflow to wait up to 7 days for any journal comments on that RITM. If a comment appears within 7 days → immediately go back to Approval. If no comment in 7 days → mark ticket as Closed Incomplete. Cur...
Hello Everyone,I need to fetch all the sent emails (email IDs) from my Gmail account into a custom table in ServiceNow.I have tried setting up the IMAP email account configuration, but I’m not sure how to target the [Gmail]/Sent Mail folder so that i...
After upgrading to Yokohama release, we found that the list views in Service Operations Workspace indicate that the "Live updates are paused". This is not something experienced un Xanadu release. I am trying to find out how to change the setting to r...
Hi Community,I have a question regarding user session timeout behavior in ServiceNow.Currently, when I leave my ServiceNow screen open, my account eventually logs out or times out. This is causing issues because I need the account to stay logged in a...
How can I migrate a client from a dedicated instance to a shared instance (MSP)? And can I use domain separation (migration tool)?
Hi all, I need to know please if the following vendors support system can be integrated with ServiceNow to import tickets created there:- Microsoft- SAP- Miraki Many thanks
Hello guys! i try to translate this requests text on employee center with system_messages texts editing but the probleme that it dosn't change!!! have you any idea when i can translate it please! Thank you
The plugin snc_knowledge_advance.installer is installed.Now how can i enable this helpful (Yes / No) below all articles? I have tried finding the system property but i do not see any property name containing *article_feedback". Should i enable any sy...
Hello All,I want to understand when a major incident is proposed there is a major incident section gets visible with some fields,I want to see where is this configuration present i have added some fields in the major incident section i want to make t...
Hello all, I'll try and explain this best I can. I've created a portal widget, for security reasons I'm going to call the page "sp/exec".To make it easily accessible I have then created an IFrame widget in a dashboard to said widget. This works al...
One API Feature ,One API Feature Provider ,One API Service Plan ,One API Service Plan Feature getting added to my update set after Xanadu release.i have not work on nay REST/SOAP integration , still i can see this getting added to my update setcan a...
Hi Experts,I am trying password reset of Active Directory from ServiceNow, In our organization for logging in into our system we use OKTA and after signing in into the system for signing in into all the servicenow instances we use SSO and OKTA only. ...
orchestration activity always use the default mid server but its not checking the capability , ip ranges in mid server table , or it may be checking but its failed we added the capability and IP ranges but its not working please let me know if someon...
Hi,"Change request state change notification"Does this notification is applicable to standard change also?
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