Hi, I am trying to give the test user the roles to do all the functionalities of the update set. Through the ACL I have given the read,write and create permission on the sys_update_set , sys_remote_update_set and sys_update_xml. But while uploading t...
Hi,I’d like to understand how the Change Risk Assessment values are populated based on the responses to the assessment questions. I know it can depend on thresholds, but I'm noticing a mismatch between the displayed value and the backend value. Could...
Hello everyone,I'm a Product Owner for IT Problem Management at a multinational company with teams across AMS, EUR, and AOA. I'm looking for some guidance on the optimal timing for creating a Problem Record in ServiceNow.Specifically, I'm interested ...
when creating new template in catalog builder the option "selected topic" is not available in the restricted selection section
Hi, we currently have a problem, that a 'look up record' we use in a Flow only works sometimes. And I don't understand why. We search in the sys_user table. And the condition is 'Sys ID' is "Trigger - Service Catalog > Requested Item Record > Request...
i am trying to add the assignment rule fot incident and problem scenario: if categeory is hardware, subcatageory is keyboard than assignment group need to hardware and assigned to is itil user. based on this i created the assignment lookup rule, and ...
Hello , when i try to change the decimal field "weight" in risk assessment the field automatically updates the value x 100 anybody knows how to solve this?
An auto discussion is initiated for change request when for normal change state moves from new to access and for standard from new to scheduled. Is this an OOB behavior? if yes, then how to disable this.
Hi Community , I have a requirement where I need to show a popover with a window with mulitiple fields so I am using Viewport option where we can create pages and add to it. There is already sub page created in the system want to reuse the same subpa...
I am dot walking 3 variable one is visible in sctask,ritm other 2 are not visible in task and ritm
Hi Community,I'm working on an Inbound Email Action in ServiceNow and need help with extracting the original sender's email address from an email that may have been forwarded multiple times before reaching our monitored inbox (e.g., gto@mycompany.com...
Is it possible to open a modal window when a user clicks a button in a native view, and display a list of data in a table view within the modal?
Hi,I'm new to ServiceNow and currently exploring Change Management. I’d like to understand the differences between Normal, Standard, and Emergency changes.
Hi, We are trying to install plugins in Prod in dev it's already installed and looks good.But in Prod this plugin shows deprecated please see the screenshot attached. The below plugins needs to be installed in Production Environment for us to move ah...
