Microsoft teams integration with Incident module

[srikanthr066535]

Hello All,

i want to integrate Microsoft teams with incident table without virtual agent and Provides agents the ability to initiate a Microsoft Teams chat with an employee from a ticket and then import the chat transcript back to the ticket as a comment .Can anyone please help me with this.

Thanks in advance

[shun6]

Hi @srikanthr066535 ,

This YouTube video seems to explain what you want to do. (Recently, my client had the same requirements, so I was researching it.)

How to Collaborate Effectively Using Sidebar and Microsoft Teams

I will share other helpful information as well."
Enable Sidebar users to Collaborate with Teams users

Sidebar FAQs - ServiceNow Community

Sidebar and Microsoft Teams

If my answer was helpful, please click the Thumb Icon and mark it as the solution. This way, it can assist others in the future

Thanks.