mid server issue

Jack62 · ‎03-16-2025

evening all,

Our mid server in dev was running fine until around 2am this morning but it is now down with one error stating User (username) associated with down MID Server: (sys id) No login attempts within reporting period.

I can't find any real fix for this issue on the community.

Any thoughts from anyone?

Jack

Dr Atul G- LNG · ‎03-16-2025

Hi @Jack62

Please check this

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0957056

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Dr. Atul G. - Learn N Grow Together
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Jack62 · ‎03-16-2025

I had found this article, I could be reading it wrong but it suggests it is just an issue when the user has been setup but the mid server has not been yet. Our mid server was connected, using the username in question until 2am this morning, then just stopped.

Dr Atul G- LNG · ‎03-16-2025

Hi @Jack62

Is password has been changed recently.? Might be wait for 4 hrs if you already waited, then log a now support case.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Jack62 · ‎03-16-2025

Certainly not on our side. No access to the mid server to see what has changed